QC technician Customer Service
Location: NetherlandsSIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!
THE COMPANY
Our client is a professional Medical Devices organization, based in Netherlands.
This organisation is active in the cardiology sector. This client focuses on the development and innovation of products that assist to reduce long term hearth rhythm inconsistencies and issues on a global level. Over the years, this organisation has released exclusive and ground breaking products. They offered help to over 25 million people and this increases every day.
ROLE DESCRIPTION
As a QC technician you will closely interact with the customer site. You are responsible for the maintenance and control of the hardware systems. This responsibility also includes to report points of improvement, and implementation of changes required for the system. Next to that, you are the main quality support as it comes to the field. You are the representative for the organisation as you will conduct hardware services for clients. This is a project set for 1 year with possible extension to 1,5 year.
RESPONSIBILITIES
You are coordinating and planning the field activities and related service procedures, generally on the site. Therefore, you will directly serve our customers. Next to that, you are responsible for:
• Control and review of Quality
• Changes and implementation of Quality
• The documentation and analysis of on-site complaints
• Assessment and maintenance of installations and upgrades for hardware installations
• Supportive role for the sales and product department
• Customer relationship maintenance by visiting clients in Benelux and other European countries
REQUIREMENTS
• Technical bachelor
• 3 years of experience within technical service role within Medical Devices industry
• Strong independent worker, yet team player
• Excellent communication skills in Dutch, English and German on business level
• 2 years of relevant experience in customer service
• General knowledge of regulations and quality assurance within medical devices industry
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Juliette van Kraaij.
