QA Training Specialist (GMP + LMS)

QA Training Specialist (GMP + LMS)

Overview:

The QA Training Specialist provides technical support for the learning management system (LMS). This position is responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions. The QA Training Specialist is the primary system administrator for the LMS and oversees the installation of all system updates and upgrades, as well as tools and software integrated with the LMS.

Furthermore, this position is responsible for maintaining the Quality department employee and vacancy database, with associated org charts, maintenance and update of the Site Quality page of intranet (based on input from management team) and for the Quality contributions to the monthly newsletters. Other administrative or project related tasks can be assigned as needed.

Responsibilities:

General:

Works on assignments dealing with the routine and daily operation, use, and configuration of the LMS.

Manages the LMS including functionality, appearance, tabs, and settings.

Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.

Acquires and maintains knowledge of current technology as it applies to LMS software and systems.

Maintains procedures and policies to ensure the security and integrity of systems/networks.

Authors, maintains and trains on procedures, work instructions, and job aids.

Collaborates with others on training needs and opportunities.

Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives.

Creates and updates resources to train and support learners on how to use the technology.

User Management:

Verifies all user data with regards to usergroup assignment.

Creates and manages user structures including the creation of user groups and learning cohorts.

Creates metrics and analyzes data to ensure users are assigned appropriate curricula

Creates process and tools for users to be assigned to curricula required

Course Management:

Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources.

Populates course information and assigns learners.

Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.

Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.

Manages tracking of course revisions and history.

Builds online assessments and evaluations in LMS for courses.

Manages relationship with third party vendor and facilitates the successful linkage of third party courses to the LMS.

Troubleshooting:

Provides troubleshooting assistance for users regarding LMS and accessing training items.

Troubleshoots and resolves issues relating to system functionality and software systems.

Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.

Reviews and monitors system performance.

Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.

Non-LMS

Maintains the Quality department employee and vacancy database.

Maintains and updates the Site Quality page of the intranet.

Manages Quality contributions to the monthly newsletters.

Other (administrative or project related) tasks can be assigned as needed.

Required Qualifications:

Minimum of 3 years’ experience as an LMS administrator or in similar position

Technical skills including troubleshooting, and understanding of directory, file structures, and systems

Ability to troubleshoot and resolve technical issues

Ability to collaborate with others at all levels of the organization as well as vendors

Ability to gain new technical skills quickly

Customer service skills, responsive attitude

Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms

Able to adjust work hours as needed to accommodate a Global workforce

Strong knowledge of Microsoft Excel and Visio in order to maintain and improve the Org Charts and associated database

SharePoint knowledge and management experience