PC Management Service specialist (SCCM)
Poznań PC Management Service specialist (SCCM)
Poznań
NR REF.: 1125997
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.
For our Client we are currently looking for qualified Candidates for the position of:
Service Specialist (SCCM)
Location: Poznań
Job type: contract B2B (via Hays)
Responsibilities:
• Responsible for running PC release & patching services that support over 100 000 Windows PCs globally, delivery millions of updates per year.
• Manage PC management infrastructure across hundreds sites, ensuring efficient delivery of software installation, updates, and security patches
• Keep devices secure and up-to-date so that business can be done safely, in compliance with regulatory standards, and so that our staff can make use of the latest software technology.
• Successful delivery of service to SLA, providing an enhanced user experience in the global PC service line through solutions that are cost effective.
• Monitor & report service against contracts/SLA, escalate and participate in service issues, where appropriate, with service management.
• Contribute to service definitions, service models, and service/operational level agreements.
• Support and provide analysis of service initiatives and technology changes, as directed.
• Facilitate 3rd line support with suppliers and IT trade Partners
Requirements:
• Experience: 5+ years of experience with SCCM, ideally Current Branch
• Scripting experience using VBScript, WScript, and/or PowerShell, SQL query development
• Proven ability to engage with stakeholders at all levels and communicate service issues in their terms, able to interpret customer requirements and restate in terms of business requirements
• Experience in working with 3rd Party vendors and geographically dispersed teams
• Demonstrated experience in IT service management and improvement methodologies such as ITIL, Six Sigma and/or Lean Management and awareness of Project Management practices (PMI, Prince2, Scrum)
• Microsoft System Center Configuration Manager certification, Microsoft Technology Associate, Microsoft Certified Solutions Associate, Microsoft Certified Solutions Expert
• ITIL v.3 Foundation certificate
• Six Sigma, Lean IT and/or Lean Management experience and demonstrated ability to solve complex problems
• Experience with Symantec Client Management Suite (Altiris), Microsoft Security Patching and Application Patching
• Practical knowledge of Active Directory, Group Policy for Windows PC Configuration Management, Login Scripts
Our offer:
• Fast learning opportunities
• You will play an important role in Global IT organization
• Preferential conditions for benefits: medical and sport package
Poznań
NR REF.: 1125997
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.
For our Client we are currently looking for qualified Candidates for the position of:
Service Specialist (SCCM)
Location: Poznań
Job type: contract B2B (via Hays)
Responsibilities:
• Responsible for running PC release & patching services that support over 100 000 Windows PCs globally, delivery millions of updates per year.
• Manage PC management infrastructure across hundreds sites, ensuring efficient delivery of software installation, updates, and security patches
• Keep devices secure and up-to-date so that business can be done safely, in compliance with regulatory standards, and so that our staff can make use of the latest software technology.
• Successful delivery of service to SLA, providing an enhanced user experience in the global PC service line through solutions that are cost effective.
• Monitor & report service against contracts/SLA, escalate and participate in service issues, where appropriate, with service management.
• Contribute to service definitions, service models, and service/operational level agreements.
• Support and provide analysis of service initiatives and technology changes, as directed.
• Facilitate 3rd line support with suppliers and IT trade Partners
Requirements:
• Experience: 5+ years of experience with SCCM, ideally Current Branch
• Scripting experience using VBScript, WScript, and/or PowerShell, SQL query development
• Proven ability to engage with stakeholders at all levels and communicate service issues in their terms, able to interpret customer requirements and restate in terms of business requirements
• Experience in working with 3rd Party vendors and geographically dispersed teams
• Demonstrated experience in IT service management and improvement methodologies such as ITIL, Six Sigma and/or Lean Management and awareness of Project Management practices (PMI, Prince2, Scrum)
• Microsoft System Center Configuration Manager certification, Microsoft Technology Associate, Microsoft Certified Solutions Associate, Microsoft Certified Solutions Expert
• ITIL v.3 Foundation certificate
• Six Sigma, Lean IT and/or Lean Management experience and demonstrated ability to solve complex problems
• Experience with Symantec Client Management Suite (Altiris), Microsoft Security Patching and Application Patching
• Practical knowledge of Active Directory, Group Policy for Windows PC Configuration Management, Login Scripts
Our offer:
• Fast learning opportunities
• You will play an important role in Global IT organization
• Preferential conditions for benefits: medical and sport package
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