Order Management Manager

The selected candidate will have a unique opportunity to be involved in the expansion of order management structures and to take part in the development and optimisation of global processes.

Informacje o kliencie

Our Client is an international, medical, dynamic company. We are looking for candidates who are interested in the position of Order Management Manager for their Shared Service Center located in Wroclaw.

Opis stanowiska

• Leads and motivates order processing team leads and members in the business center.
• Ensures achievement of performance and quality standards defined for the team.
• Conducts regular performance reviews and analyses by monitoring and interpreting KPIs.
• Manages budgeting and forecasting for order processes.
• Manages resolution of disputes on operational level.
• Identifies and implements measures to drive continuous operational and data quality improvement.
• Collects, summarizes and distills process optimization and innovation ideas to discuss and share.
• Supports the transition of local order processing processes into the business center.

Profil kandydata

• min. 4 years of experience in one the field: order management, sales support, customer care, including managerial roles.
• Experience in supervising staff for order processing, or other core sales support processes.
• Proven track record of people management and the ability to motivate team members.
• Ability to communicate with internal and external Business Center customers in an effective manner.
• Experience in working in a Business Center.
• Understanding of order management.
• Fluent business English (oral and written skills).
• Good understanding of SAP.

Oferujemy

• Annual bonus.
• Private medical care.
• Life insurance.
• Flexible working time.
• Benefit systems package.
• Sharing the costs of sports activities.
• Employee referral program.
• Accident insurance.
• Glasses refund.