Cyclad Sp. z o.o.

Operations Manager

Od: Cyclad Sp. z o.o.
Miejsce pracy: Poznań

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: 1 rok

Wykształcenie: Wyższe licencjackie

Branża: Praca IT - Project Management

Cyclad Sp. z o.o.

Procject scope:

  • Industry: BPO/ IT Outsourcing
  • Location: Poznań , Grunwald
  • Salary: up to 15 000 PLN Gross
  • Contract type: Employment contract (6 months + indefinite contract)
  • Project language: English, German
Responsibilities:
  • Follow the day-to-day service delivery for the customer, acts as a contact for escalations or problem solving related to the service or /and the team
  • Manage SLA and KPIs for delivered services.
  • Create content accurate service reports and management reports. Use all CC tools that are relevant for your role.
  • Define and implement service process adjustments in the incident, change, problem and escalation process in close cooperation with the managers of the and the process downers.
  • Own service review meetings with service management and the customer or ensures regular participation in these meetings.
  • Ensure customer satisfaction through effective communication. You will be responsible for tracking all agreements made with Service Management and / or customer.
  • Drive employee development plans
  • Manage and support assigned team leaders in establishing and defining best practices. Drive team members development activities

Requirements:

  • Proven leadership experience in BPO / ITO Service Delivery Management in an international organization
  • Proven experience in reporting and managing service agreements according to ITIL in a customer facing role
  • Experience in Service Desk or IT Outsourcing operations
  • Operating knowledge of English and German (at least B2 level)
  • Strong customer management skills
  • Strong communication and leadership skills
  • Demonstrated Decision-making skills in dynamic environment
  • Strong coordination skills to work activity for self and others
  • Excellent administrative skills and ability to analyses data and produce data driven actions

We offer:

  • Challenging work in a dynamic international environment and great potential for development
  • Cooperation and possibility to exchange knowledge with a team of professionals from global company
  • Multisport card
  • Medical care
  • Friendly office space

Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Cyclad Sp. z o.o.

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