Netcool SME - Support Admin
Location: WroclawWe are looking for an experienced Operations Support Engineer to join our team. In this role you will be part of a high-performing team of Application Service Operations Experts. You will meet a committed, quality driven and very technical team understanding various tools in the IT area. You will join an international team who operates around the globe. We are strengthening our presence in Poland as we are bringing in new tools to be supported to the team. The team is completed by a broader team of Operations Support specialists who are focused on L2/L3 support for various other tools supporting the ITIL processes. Beside the supporting capabilities the team is developing and supporting various other smaller tools
RESPONSIBILITIES
Main responsibilities:
- Operations Technical Support for various IT related applications with a focus on monitoring tools like Netcool, Moogsoft and AppDynamics and other automation tools
- Managing interface to our L3 support by addressing issues and keeping track of these issues until they are solved
- Participation in different projects, e.g. migrating application onto new Infrastructure, design automations for self-healing
- Deploying new Software Releases for the mentioned tools
- Provide documentation and training to our clients globally
SKILLS
MUST
Linux, UNIX, JavaScript, Windows Server, NetCool, ITIL
Must have:
- Bachelor's degree in Computer Science or related field
- Work experience with Unix systems, basic scripting knowledge
- Knowledge of JavaScript with a broad understanding of Relational Databases
- Very proactive, team player in a global environment
- Strong communication skills on a technical and a management level in English
- Prioritize your own workload and work with minimal supervision
- Stays calm and keeps focused in hectic situations
- Willingness to provide on-call support
NICE TO HAVE
Elasticsearch, AppDynamics
Nice to have:
- Work experience with Netcool, Moogsoft or AppDynamics
- Hands on experience with RPA tools like IPcenter and Automation Anywhere
- Knowledge of Elasticsearch, RabbitMQ and MySQL
- Worked within Application support for at least 2 years as a L2/L3 support or L3 developer
- Has worked in an IT industry for at least 5 years
- ITIL foundation v3 certified
- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
Check out our open roles at career.luxoft.com
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