MTB AR Team Leader

Hays Poland

Gdansk, pomorskie

Hays Poland

MTB AR Team Leader

MTB AR Team Leader
NR REF.: 1169939

Your new company

Global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth. Our global corporate philosophy and it provides the framework and identity for our organisation. As the world continues to globalise at an accelerated pace, having a coherent and consistent set of values across our organisation provides clear guidance that underpins decision making and addressed the complex issues and challenges that our customers face.

Your new role

We believe that Team Leaders should represent our company way philosophy on a day to day basis, therefore we look for the best talent available. The person we find should be able to efficiently manage a team of approximately 10 Accounts Receivable Accountants to ensure maximum customer satisfaction is achieved and service levels are met or exceeded for all customer requirements.

What you'll need to succeed

  • Supervision and development of the team ensuring that the team meets and exceeds its KPIs and ensures compliance with all company policies and procedures.
  • Maximise the level of efficiency of resolving customer queries and tickets to aid in the delivery of a seamless end to end process for the customer.
  • Ensure monthly team and individual targets are met.
  • Lead, motivate, coach and organise team members to adhere to Company’s core values and deliver a high level of team member engagement.
  • Identify process efficiencies to increase speed, accuracy & value add of transactional processing.
  • Ensure all team members are properly trained and have appropriate resources available to be successful in their roles.
  • Escalations and management of queries.
  • Monthly statistical reporting submission and input into fiscal updates.
  • Setting of individual targets for team.

What you'll get in return

  • Standard benefit package (Multisport, Luxmed, private life insurance, benefits cafeteria)
  • Work in a hybrid model
  • Annual bonus system
  • Language programs (Learnlight)
  • A rich package of training courses
  • Bonuses and additional days off based on tenure
  • Referral program
  • An office in a great location
  • Wellbeing sessions

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
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Hays Poland

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