Microsoft Office 365 Engineer/Administrator

1. Manage integration of the Office Suite on O365 i.e. Exchange, Skype, Teams, SharePoint, AD (FS), OneDrive, etc
2. Manage and monitor Office 365 services and hybrid infrastructure.
3. Document changes to the systems using change management best practices
4. Maintain a highly secure system through proper configuration and system access monitoring
5. Assist with the migration of large volumes of data into the cloud platform
6. Troubleshoot and resolve issues with user access to cloud services
7. Maintain a good understanding of upcoming changes to the platforms to assist with user change management
8. Monitor and communicate to stakeholders the performance of the services
9. Ensure service delivery meets the business requirements (based on defined SLAs)
10. Deliver a consistent process for incident and problem escalation along with resolution in line with the sourcing governance framework
11. Champion the adoption of Office 365 services as appropriate for our business
12. Assist with the creation of policies around the proper use of Office 365 services and support
13. Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution
14. Manage integration of the Office Suite on O365 i.e. Teams, Skype, SharePoint, AD (FS), OneDrive, etc
15. Create / Enhance Policies and compliance, work with SSO and multifactor authentication