Medior Customer Services Specialist
Location: Rotterdam, NetherlandsOur client is a food production company based in the Rotterdam region.
Do you? Love to work in the Food industry?
Have you? A Bachelor’s degree in either Supply Chain, Planning or Logistics?
Do you? Have at least 3 years of experience in Customer Support?
Are you? Driven to provide the best services to the different ?
The company
Our client is an international organization and I’d love to tell you more about the company and the role.
Role description
Working as a Customer Service Specialist means bringing the best level of care to the customers, guiding and advising them on the broad assortment offered by this employer in use and care but also delivery.
Responsibilities
Ensure the best possible level of customer service
Support the transformation from reactive to proactive Customer Services and proactively engage with customers to provide solutions for their current and future needs
Ensure the sales administration and the coordination of Customer complaints, Quality Assurance and technical requests
Guarantee the good running of the order / delivery process
Proactively ensure the interface between the customers, the sales teams and the other departments of the company
Requirements
- Fluent in English and preferably another language
- Bachelor or Master degree, preferably in (international) business or logistics
- Studies and experience in international trade and/or logistics
- Experience in food industry or FMCG is preferred
- Experience with SAP is preferred
For more information you can contact Rajeev Punwasi at r.punwasi@sire-search.
