Manager - Client Reporting and Performance
Wroclaw Manager - Client Reporting and Performance
Wroclaw
NR REF.: 1131397
As an integral part of the Operations Management Team (comprising the Group Manager and team managers) define local and department strategy and goals, and cultivate a well-controlled environment and a high-performance culture with strong Employee Engagement. Monitor progress using appropriate metrics and act on the results, communicating results and action plans via Management Reporting. Collaborate with other departments within the company as appropriate, particularly the Accounting and Relationship Management groups.
Responsibilities:
Qualifications:
What we can offer you:
Wroclaw
NR REF.: 1131397
As an integral part of the Operations Management Team (comprising the Group Manager and team managers) define local and department strategy and goals, and cultivate a well-controlled environment and a high-performance culture with strong Employee Engagement. Monitor progress using appropriate metrics and act on the results, communicating results and action plans via Management Reporting. Collaborate with other departments within the company as appropriate, particularly the Accounting and Relationship Management groups.
Responsibilities:
- Accountable for the accurate and timely delivery of Investment Performance Measurement to the clients for which your team are responsible.
- Responsible for coaching, motivating, and mentoring your team members.
- Monitor and manage your teams through a clear set of targets and objectives and establish an environment of continuous improvement.
- Encourage your teams to perform best practice at all times in their daily tasks.
- Understand and constantly analyse the Operating Model for teams you manage and drive enhancements to processes as required to ensure efficiency.
- Monthly reporting to Operations Senior Management on a variety of statistics and commentary including Key Performance Indicators, staff issues, high profile clients, and Operational activity.
- Provide vision and leadership independently and with other Operations Managers.
- Collaborate with the Client Relationship Team to achieve business retention and development deliverables for the respective client base. This includes information sharing, attending client meetings and representing Operations on conference calls.
- Collaborate with the other parts of the business to ensure smooth relations and opportunity for business is maximised. Facilitate and lead both internal and external meetings to meet business needs.
- Be aware of and proactively respond to developments in the Company that could affect your clients and team.
- Ensure client issues are resolved quickly and effectively within the agreed timescales.
Qualifications:
- Candidate must be able to demonstrate a thorough understanding of the investment industry.
- Candidate to have 5+ yrs. experience in Financial / Investment Industry with 2+ yrs. in Leadership / Managerial roles
- Very strong managerial and leadership skills with focus on employee development, client satisfaction, process improvement and risk management.
- Excellent talent management skills including extensive recruitment and selection experience with a focus on diversity & inclusion.
- Excellent written and oral communication/relationship skills with internal stakeholders and external clients.
- Minimum of degree level education or equivalent.
- Experience of delivering and/or leading Investment Performance Measurement or similar investment analysis functions would be advantageous.
What we can offer you:
- Full time contract of employment
- Health & Life Insurance
- Multisport card / Cinema Tickets / Nursery subsidiary
- Pension scheme
- Excellent opportunities for training, growth and professional development
- Opportunities to engage in diverse projects due to growth of business migrations
- A multitude of opportunities to get involved in additional charity projects
- A collaborative culture and great teams
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
