L3 Support Specialist
Location: BiałystokThe challenges waiting for you:
- Acting as 3rd level of support within small team of professionals
- Responsible mostly for Incident Management as well as Problem Change Management
- Keeping track of service records in accordance with ITIL and best company policy practices
- Work within international environment
- Working with documentation
Required skills:
- Knowledge of Linux/Unix
- Minimum 3 years of experience on similar position
- Excellent English skills both written and spoken
- Customer support experience, or previous customer facing role with good interpersonal skills (written and spoken)
- Effective and efficient problem solving skills with ability to prioritize the workload
- Must be independent, self-motivated, a team player and have a people-oriented personality
- Good understanding of ITIL proven by experience especially Incident, Problem Change and Release Management
- Good understanding of project documentation and Document Management process
Your benefits:
- You will join the Leader. With over 4 000 specialists, Sii is actually the fastest growing, most successful & undisputed number 1 IT & Engineering services company in Poland!
- You will work on challenging & fascinating international projects run for hundreds of prestigious customers from various sectors & industries
- We will guarantee you many career development opportunities, facilitated by our Job changer application which allows you to change a project, the area of your activity or a place of work
- You will cooperate with the best experts in talented & passionate teams on most advanced cutting-edge technologies
- You will work in Great Place to Work company with amazing atmosphere and authentic values. You will meet new fantastic friends here!
- We will support your personal dreams and initiatives within Passion Sponsorship Program and Power Volunteers Program
- We will invite you to awesome integration meetings, interest groups and meetups
Apply with the button on the right side
