L1 Support Consultant with English
WroclawL1 Support Consultant with English
Wroclaw
NR REF.: 1157130
Your new company
For our client who provides finance professionals with powerful solutions to run their global businesses, we’re seeking a talented L1 Support Consultant with English.
Your new role
As a L1 Support Consultant with English you will:
What you'll need to succeed
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Wroclaw
NR REF.: 1157130
Your new company
For our client who provides finance professionals with powerful solutions to run their global businesses, we’re seeking a talented L1 Support Consultant with English.
Your new role
As a L1 Support Consultant with English you will:
- A L1 Junior Support Consultant will provide First Line Support (FLS) to global clients, Partners and implementation teams.
- This is a client-focused role, which involves logging calls and ensuring they progress to
- completion whilst keeping clients consistently updated.
- The role requires that FLS processes are followed and that client Service Level Agreements are met to maintain the reputation of Aptitude Software.
- A L1 Junior Support Consultant should work methodically to ensure that issues and requests are correctly categorised and prioritised. Responsibility should be taken for assigned tickets from inception to resolution.
- Additional responsibilities include packaging software releases and licence keys and keeping known issues up to date in the Support Team Knowledgebase.
- A key part of the role will be to proactively continue personal development and be driven to consistently deliver value outcomes for Aptitude Software.
What you'll need to succeed
- Educated to at least Bachelor’s degree (students also welcome)
- Has an analytical mind-set.
- Can demonstrate customer-focussed/ customer service skills.
- Is a problem-solver.
- Possess excellent interpersonal skills.
- Good English skills, min. B2.
- Is resourceful and self-motivated.
- Understands relational databases.
- Knowledge of Unix/Linux operating systems and tools would be advantageous.
- Some programming experiences.
What you'll get in return
- Competitive Salary.
- Profit related bonus.
- Ability to purchase company shares on preferential terms.
- Private healthcare (for employee and family).
- Life and disability insurance.
- Social Fund (multisport card, gift card for Christmas & Easter).
- English lessons during working hours.
- Training budget.
- Chillout room, board games, PS4.
- Fresh fruits, tea and coffee.
- Work from home options.
- Flexible working hours.
- Social Committee activities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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