L1 End User Support Analyst with Italian
Location: KrakowTSD (Technology Service Desk) is a Global Support function. We are the first line of IT support for all end-users in our organization. We provide support and help with issues associated with working environment.
Our team is responsible for accepting, solving or sending the customer's enquiry to the right support organization. A set of tools will be provided to interact with clients via each support channel and Support Specialist will be trained in operation and administration of the tools. Outstanding client communication manner is required for every Level 1 IT Support Specialist as is following the process and procedures to maintain quality and professionalism and other IT streams.
RESPONSIBILITIES
- logging, updating and resolving reported end-user issues and track them in the ticketing tool
- cooperating with various IT support teams inside the company on user related queries
- point of contact for internal users to support technology related issues and queries
- supporting documentation publishing to assist staff with requests for information and provide staff training if required
- using world-class ticketing systems and tools
SKILLS
MUST
- Excellent verbal and written communication skills
- Fluent in Italian and English
- Knowledge on Windows operating system usage and basic settings
- Hands on experience in troubleshooting Password, Windows 10/7 and 2016, MS Outlook, O365, Skype and mobility products for end-user applications
- Good analytical skills
- Flexible and able to respond to change
- Solutions focused with a can-do attitude
- Ambitious and innovative approach to daily tasks
- Demonstrate high level of customer focus
- Keen in using modern business technologies
- Strong researcher and problem solver
NICE TO HAVE
- Good understanding of IT Frameworks (ITIL, Agile)
- Basic understanding of Data Science tools (MS Power BI, MS Excel, Python)
- Basic understanding of Automation/Scripting tools (PowerShell, IPSoft, Automation Anywhere
- Basic understanding of Cloud & DevOps (MS Azure Fundamentals, MS Azure DevOps)
- Experience in corporate environment
- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
Check out our open roles at career.luxoft.com
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