#

Junior Service Desk Analyst

Cyclad Sp. z o.o.

Katowice, śląskie

Cyclad Sp. z o.o.

Junior Service Desk Analyst

Od: Cyclad Sp. z o.o.
Miejsce pracy: Katowice

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: 1 rok

Wykształcenie: Wyższe licencjackie

Branża: Praca IT - Hardware / Information Systems

Cyclad Sp. z o.o.

Job specification:

  • Ensuring the successful performance of the Service Desk and supporting day-to-day delivery of services globally
  • Responding to customer queries and providing a first time fix whenever possible using telephone and remote administration tools
  • Being responsible for troubleshooting, processing and resolving of received incidents with support tools
  • Providing face to face support for end-users when needed
  • Performing technical and non-technical tasks
  • Working in 24x7 system, although with free weekends
  • Being responsible for continuous upgrade of IT knowledge by keeping up with new   technologies in order to provide effective support for customers
  • Presenting “Customer First” mind set

Requirements:

  • 1-2 years on similar position
  • English (B2+/C1)
  • Working knowledge of commercially-available IT technologies such as:
    • Active Directory
    • Microsoft Server
    • Microsoft Office
    • networking equipment and connectivity, printing methods, mobile device platforms (Apple, Android) and management tools, mobile voice, services and plans, and a variety of user and administrative software etc.

 

Nice to have:

  • Experience working as part of a larger, distributed, global IT organization
  • Analytical, detailed thinking
  • Strong technical skills
  • Proactive, process driven, personality that enjoys searching out opportunities for improvement
  • Certifications such as: MCSA, Network+, A+
  • Strong intercommunication skills
  • ITIL v3 Foundations certification of Incident/Request Fulfillment process knowledge

 

We offer:

  • Working in a multinational environment
  • Medical care package
  • Holidays and glasses finance suport, Christmas benefits
  • Multisport/Edenred card
  • Parking finance support
  • Bonus finance plan
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Cyclad Sp. z o.o.

Czy chcesz otrzymywać oferty pracy na podobne stanowiska?

Utwórz powiadomienie e-mail
Zapisz mnie

Zapisani kandydaci otrzymują informacje jako pierwsi.

Podziel się ze znajomymi