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IT Support Analyst (video conferencing )

Luxoft Poland Sp. z o.o.

Remote Poland, małopolskie

Luxoft Poland Sp. z o.o.
- All stages in our recruitment process can be done remotely -

IT Support Analyst (video conferencing )

Location: Remote Poland
PROJECT DESCRIPTION

Are you an expert when it comes to technology like video conferencing ? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

You'll be working in the Multimedia team in Krakow Poland. We provide Multimedia Support across the bank. This benefits our internal customer / users. As a L2 Engineer, you'll play an important role in supporting these services and making sure zero downtime for any of these service.


RESPONSIBILITIES
  • support the Service & Product Manager across several technical domains
  • ensure workflows, processes, tooling and applications are of the highest quality standard
  • contribute expertise to the management of existing and new IT products and services
  • define workarounds for known errors and initiate process improvements
  • maintain a knowledge database

SKILLS

MUST
  • ideally 5 or more years of hands-on experience with video conferencing/streaming technology or Crestron Support/DMT technology.
  • Good knowledge of video protocol like SIP & H323 , HLS .
  • Hands-on experience on Cisco Telepresence ,Tandberg video conferencing devices and infrastructure.
  • Hands-on experience on Video Streaming technology .
  • Ability to solve complex issues, good at problem statement analysis and solution design thinking
  • some knowledge of data networking (routing, switching)
  • confident communicator that can explain technology to non-technical audiences
  • capable of understanding client needs and translating this into products and services

NICE TO HAVE
  • Good Knowledge of Crestron and Digital Media Tools is desirable.
  • Experience on platform Like Vbrick , Appspace , Tripleplay Servers , Digital Media Players is desirable.
  • Experience with Video devices like Cisco SX80 , Cisco Spark Room Kit , Cisco Telepresence IX 5000 , Cisco Meeting Server , Telepresence Management Suite , Cisco Expressway Edge/Control is desirable.
CAREER AND PROFESSIONAL DEVELOPMENT
  • Competitive salary
  • Luxoft Training Center
  • Access to e-learning Library
  • Individual development plans
  • Long-term cooperation with possibility to gain experience in different projects and technologies
  • A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
Well-being
  • Group Life Insurance
  • Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
  • Medical costs reimbursement for employees (up to certain amount per quarter)
  • Travel Insurance
  • Benefit Program - Cafeteria and Multisport Card
Work-Life Balance
  • Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
  • Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
  • Convenient locations in a modern offices with game rooms
  • Multinational projects for clients all over the world
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English

Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland

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