- All stages in our recruitment process can be done remotely -
IT Support Admin (Netcool, Moofsoft)
Location: KrakowPROJECT DESCRIPTION
RESPONSIBILITIES
SKILLS
MUST
NICE TO HAVE
Your role
Do you like to work and explore multiple, complex IT technologies? Are you comfortable working with Global teams? Do you have proven ability to solve complex issues, covering both technical and business needs? We are looking for someone who can help us with the following key tasks:
RESPONSIBILITIES
We're looking for a IT support analyst to:
- Provide L1/L2 technical support for IT related applications - especially monitoring tools.
- Good troubleshooting skills to juggle complex issues involving different enterprise components.
- Act as managing interface with L3/Engineering teams keeping track of the end2end issues until they are solved.
- Have a strong Service Delivery culture with the aim to provide project-related technical changes.
- Focus on Requests and Changes to provide excellent support to our clients.
Your team
In this role you are part of a high-performing team of Application Service Operations Experts. You will meet a committed, quality driven and very technical team understanding various tool in the IT for IT area.
The team is based in Poland, India and Switzerland. We are looking to strengthen our team in Poland for L1/L2 support.
SKILLS
MUST
Your expertise
- Experience as technical support
- Hands-on experience with Windows and UNIX environments.
- Strong English communication skills
- Proactive team player in a global environment
- Experience with sustainable support processes and methods with strong Client focus.
- Confident communicator that can explain technology and workflows to non-technical audiences
- Capable of understanding client needs and translating this into products and services
- Stays calm and keeps focused under pressure.
NICE TO HAVE
Good to have
- Experience working with monitoring tools (Appdynamics, BigFix, Netcool)
- Experience working with Automations/Scripting (Powershell, Python, Bash scripting, etc.)
- Experience working with Databases (MS SQL, Oracle, MySQL, etc.)
- ITIL process knowledge (ITIL Foundation certification)
- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English
Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland
Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland
