IBM is the largest technology and consulting employer in the world, serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation so there is no better place to launch your career or further your career.
Transforming healthcare, improving the retail shopping experience, rerouting traffic and even designing the next generation fan experience in sports stadiums around the world – this is what IBMers do.
What makes our company unique?
Join us and be part of a diverse and global team of thinkers and doers. Work with extraordinary, insightful, imaginative people in an environment that cultivates creativity and individuality.
Career & development
IBM is just the place to advance your career and further develop your expertise. As an IBMer, you'll be part of an innovative team that strives to make the world work better. At the IBM Client Innovation Center Poland you'll have the chance to put your skills to work helping our clients get the most out of their IT investment. You won't just be solving IT problems, you'll be meeting business needs through innovative IT solutions for global companies.
We provide a flexible and collaborative working environment, plus the opportunity to grow your expertise through training and career development tailored to your interests and aspirations.
IT Specialist - L1 Support
Location: WrocławJob Description
Experience new and diverse professional challenges. Take your career further with IBM’s Client Innovation Center in Wroclaw & Katowice. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.
Responsibilities:
- Provide Technical Support for global customers and partners (e-mail, phone calls)
- Monitor backup job performance and Cloud infrastructure
- Support Backup and Recovery software platforms (TSM, NBU, VSR and other legacy platforms)
- Support service provisioning activities, including: Service starts, stops, suspends, etc.
- Perform customer-initiated Restore requests
- Ensure SLA/SLO’s are met
- Proactively solve issues with backups and restores
Requirements:
- Bachelor or Master degree (preferred relevant course of study e.g. CIS computer information systems, CIT computer information technology, Computer Science)
- English: fluent or intermediate
- IT background: Network, Unix, Windows administration
- Non Technical Skills: positive attitude, ability to quickly assimilate technical & non-technical information
- Preferred – professional experience in Backup and Recovery solutions and/or certifications in technology disciplines supported by pool
The work is in mode 7x24 (day shift / night shift) so candidate must be ready to work in such shift model
Additional Benefits:
- Trainings and certifications
- Private medical package and insurance packageMultisport Card
- Working on international projects in multicultural teams
- Good to be an IBMer discounts
- Cinema & trips for IBMers
- Language classes
- Summer camps for children