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IT Specialist APS

Hays Poland

Poznań, wielkopolskie

Hays Poland

IT Specialist APS

Poznań
IT Specialist APS
Poznań
NR REF.: 1109793

Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand. Currently we’re looking for:

IT Specialist APS

Location: Poznan
Job type: B2B contract (via HAYS)



Responsibilities:
  • Responsible to the IT Manager, Access Provisioning Services US & EU for the delivery of the APS service according to agreed SLA.
  • Support day to day monitoring and trouble-shooting of the APS service.
  • To assist in the support and maintenance of a high quality service in terms of availability and performance.
  • Plan and monitor project/service status and related tasks.
  • Generate service/metrics reports on a regular schedule.
  • Create technical documents, as required based on information provided.
  • Provide 3rd level support for client-generated Help Desk issues.
  • Responsible for dealing with the response and resolution of remedy calls assigned to the associated resolving agency within assigned timescales.
  • Perform service trouble-shooting and problem resolution.
  • Perform primary analysis of access incidents and anomalies and escalate issues appropriately
  • Conduct problem escalation as required to ensure communications and visibility of issues.
  • Provide system performance analysis and alert on issues as required.
  • Write and maintain documentation for procedures and policies carried out by the team
  • With the assistance of the Manager/Senior Analyst, take assignment as Team Product Specialist, responsible for the area assigned and the training and development of self and other team members to ensure team expertise meets required standards for personally assigned products.
Requirements:
  • Support a high quality service in terms of availability, reliability and performance.
  • Provide the delivery of access provisioning or privileged access services globally.
  • Trouble-shooting local end to end APS processes.
  • Creating APS services documentation.
  • Problem escalation and resolution for APS processes.
  • Proactive systems monitoring for continuous high availability.
  • Providing regular reports on APS Operational service status.
  • Introduction and implementation of new services or processes to be supported by the team.
  • Implementation and operation of APS operating policies and procedures.
  • Write and maintain documentation for the procedures and policies carried out by the team
  • Interfaces with identified points of contact in global markets to assist in access provisioning consultation and support.
  • Excellent interpersonal, communication, customer service skills.
  • Highly process oriented work practices.
Our offer:
  • Benefits: Multisport, Medicover,
  • Personal growth.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Hays Poland

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