IT Project Manager/Service Owner (praca zdalna)

Your key responsibilities:

-> To build and manage business relationship with international customers and main stakeholders;

-> To manage various processes along IT Service lifecycle with special attention to Continual Service Improvement;

-> To deliver and coordinate the software release;

-> To coordinate the software development (maintenance and enhancement) and support activities;

-> To define, measure, and report on service deliverables;

-> To ensure the awareness of business impact and provide regular updates to the main stakeholders via escalation processes;

-> To provide creative approaches, direction and leadership to the team;

-> To secure service partners and other vendors meet their service delivery contractual obligations.

Your skills and experiences:

-> At least 5+ years of experience in business and IT service/projects;

-> Strong experience in leading the full-cycle IT operations;

-> Excellent communication skills necessary to interact with broad range of stakeholders;

-> Experience in large software product organizations and in delivering software releases to a global market;

-> Ability to stay focused, operate independently, determine problems, and implement solutions;

-> Proven understanding of modern software development;

-> Familiarity with ITIL processes and Agile methodologies;

-> Knowledge of Service Management tools (ServiceNow, Jira);

-> Flexibility to work in non-European time zones depending on service needs;

-> Fluency in English.

Nice to have:

+ Agile Certificate;

+ ITIL Certificate;

+ PMP Certificate;

+ Knowledge of Polish and German languages.