Subskrypcja powiadomień powiodła się. Będziesz jednym z pierwszych, którzy dowiedzą się o podobnych zleceniach. Zawsze możesz zmienić wyrażone uprawnienia w ustawieniach przeglądarki.
You will be a member of global, multinational and developing team. Great opportunity to learn from the best specialist on the market and also possibility of develop your soft skills.
Key responsibilities:
Daily environment health check and pre-shift communication
Incident queue coverage in shift patterns.
Clearly document support issues and all steps performed in SNOW ticketing tool
Update cases and communicate with clients on a daily basis or as required until issue is closed.
Escalate customer issues through the proper channels.
Recognize and prioritize tasks arriving to dedicated queue
Provide all internal clients with a dedicated, positive and efficient service at all times.
Be held accountable for measurable objectives including resolution time, case closures, client satisfaction among others
Ensure top quality of data for incidents handled by the team
Provide end-to- end support and ensure that customer support tickets are resolved to client satisfaction
Update cases and communicate with clients on a daily basis or as required until issue is closed
Requirements:
Knowledge of:
Active Directory and group management
Windows system management software
Citrix XenDesktop virtualization administration
SCCM, PowerShell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues
One of the following additional language welcome: German, French, Italian
ITIL v3 foundation would be a benefit
Benefits:
Employment contract or B2B contract with 20 paid days off,
Multisport card
Medical insurance
Flexible working hours
Opportunity to working in international team and gain new experience
Possibility to get the practical knowledge of ITIL v3
Occasional home office
Relocation bonus
Possibility to work in other Natek European branches
