IT Customer Service Specialist with German - 100% remote work possibility!

HAYS IT & Telecom

Katowice, śląskie

HAYS IT & Telecom

IT Customer Service Specialist with German - 100% remote work possibility!

IT Customer Service Specialist with German - 100% remote work possibility!
NR REF.: 1149602

Your new company

For our client - global testing service institution, we are looking for IT Customer Service Specialist with German / Service Desk Specialist with German.

Your new role

In this position you will be responsible for a technical customer service. You would be joining a developing inside support team.

What tasks can you expect

  • 1st line of technical support
  • Remote Incident Analysis
  • Remote Incident Resolution if applicable in 1st Level
  • End user advice on SR related to IT. Such as IT equipment, IT software, rights management and other
  • Documentation of incoming SR and IR in the ITSM System
  • Routing of SR and IR to responsible 2nd and 3rd Level Teams if not solvable within 1st Level
  • Support of IT colleagues in ITSM (handling and routing advice).
  • Setup of ITSM Knowledge Base Articles

What do we require

  • Willingness to develop in IT
  • Experience in Customer Service
  • Fluent in German (verbal and written) and communicative in English
  • Very good communication skills and strong customer driven focus
  • General IT understanding
  • Familiarity with Windows systems and troubleshooting, dealing with various IT Systems
  • Knowledge of Microsoft Office Products like Outlook, Skype for Business
  • Attention to details and problem-solving attitude

What you'll get in return 

  • 100% remote work possibility within Poland
  • Stable job based on an employment contract
  • Annual bonus
  • Work in a friendly, diverse and high qualified team
  • Positive and cooperative working atmosphere
  • International environment and daily usage of foreign languages
  • Real development opportunities, including possibility to be part of a team responsible for a process migration
  • Training and implementation towards new responsibilities as well as to the team
  • A package of benefits: private medical care, Accident Insurance, Group Life Insurance, sports card, gift vouchers for special occasions (e.g. St. Nicholas Day, Christmas, Children's Day), additional compensations from the Company Social Benefits Fund based on the internal policies
  • Comfortable working space in a modern office in Katowice
  • Direct communication and no formal dress code
  • Flexible working hours and home office
  • Employment recommendation programme

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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