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Engagement is dedicated to support L1 and infrastructure management tasks for Multi Client customer environment.
Team is responsible for supporting the infrastructure, application systems and operations for our customer IT layout.
As Infrastructure Analyst you will follow standarized process and carry out tasks as described in documentation and work instructions.
Working Pattern: Shift worker covering 24/7
Main accountabilities
Monitoring and supporting the infrastructure, application systems, ensuring that processing deadlines and on-line service windows, as detailed in the SLA, are delivered and supported to the highest quality
Raising and referring service incidents, troubleshooting on the client environment.
Ensuring all work is completed in accordance with Client and procedures
Carry out tasks by strictly following the documents containing the procedures and operations
Report generation and distribution
Checklist activities for measuring system health checks
First step escalation
Candidate’s profile
Flexible and well-motivated team player
Commitment and ownership attitude
Attention to details
Ability to manage and collaborate with other teams
Requirements
English Language - B2/C1 level
Sound IT knowledge fundamentals
Czy chcesz otrzymywać oferty pracy na podobne stanowiska?
Infrastructure Analyst
