Incident Coordinator
Gdansk Incident Coordinator
Gdansk
NR REF.: 1131452
For our Client, well known and multinational brand, we are currently looking for Incident Coordinator.
Incident Coordinator will be expected to maintain and monitor all OLA’s and SLA’s relating to the Regional Service Desk (RSD ) operation and ensure that pre-emptive action is taken to avoid any SLA or OLA breach.
Key responsibilities:
Requirements:
In order to be successful in this position you need to have around a 3 years of Incident/ITIL process experience in a Service Desk environment and proven track record in managing service delivery in a multinational or global customer environment. We also require experience in working as part of a diverse team in a multinational service delivery environment.
What we offer:
Gdansk
NR REF.: 1131452
For our Client, well known and multinational brand, we are currently looking for Incident Coordinator.
Incident Coordinator will be expected to maintain and monitor all OLA’s and SLA’s relating to the Regional Service Desk (RSD ) operation and ensure that pre-emptive action is taken to avoid any SLA or OLA breach.
Key responsibilities:
- Meet or exceed customer contracted SLA’s and expectations
- Ensure ITIL ‘best practice’ is applied
- Establish and maintain relationships with all stakeholders including resolvers, business managers and suppliers.
- Ensure all actors within the service delivery process have a clear understanding of their role and associated processes
- Provide performance and activity reporting and analysis
- Input to service delivery strategy and innovation
Requirements:
In order to be successful in this position you need to have around a 3 years of Incident/ITIL process experience in a Service Desk environment and proven track record in managing service delivery in a multinational or global customer environment. We also require experience in working as part of a diverse team in a multinational service delivery environment.
What we offer:
- Working for most trusted brand with irresistible appeal in the global market with a mission to providing excellence to improve quality of living
- Completely new office in Olivia Business Center
- Inspiring Office environment
- Flexible working hours
- Attractive benefit package
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