Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: Od 3 do 5 lat
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Hardware / Information Systems
Project scope:
Assistance & consulting
- Provide functional support and problem resolution within the implementation project
- Establish and manage the product/solution implementation schedule
- Provide formal project status, KPIs and customer feedback reporting to Management
- Perform final sign-off/ certification prior to implementation in production
Post implementation Consultancy
- Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
- Fully autonomously and for the most complex cases, identify and prioritize critical issues, problems and root causes
- Present complex analysis results in client meetings
- Identify potential upsell activities for consulting and optimization missions
Process Improvement
- To build and maintain the methodology and related documentation
- To secure a successful implementation of Cytric Expense
- Propose & follow-up Internal processes improvement
- Identify & recommend Internal tools/techniques for further process automation
Share knowledge with regional and local delivery teams
Competence demands:
- University degree in Marketing, Project Management, Business or IT
- Fluent English (written & spoken)
- German or Spanish nice to have
- Valid Experience in business travel industry, ideally business Travel Management Company
- Experience working with reservation systems, esp. OBT
- Skills in XML, Java, JavaScript
- Ability to handle the different phases of a project, following company"s methodology and using standard project management tools: Project organization, Project Initiation, Planning, estimating and scheduling, Executing, Monitoring and controlling, Risk management, Project closing
We offer:
- Stable long-term cooperation based on employment contract
- Challenging work in a thought international environment and a great potential for personal development
- Cooperation and possibility to exchange knowledge with a team of professionals from a global consulting company
- High career advancement opportunities