Head of SSC (German-speaking) (m/f)

A unique opportunity for experienced SSC Manager to join a growing Shared Services Center and play a critical role in the organization by leading operational and facility functions as well as supporting the achievement of the business targets. We are looking for a person with high level of drive for continuous improvements to act as a change agent.

Client Details

Our Client is Nordic, family owned manufacturing&retail company with strong focus on sustainable development, eco-friendly approaching with an international exposure. The company decided to set-up new investment and Shared Service Center in Wroclaw which is an integral part of parent business and support wide scope of operations.

Description

• Acts as a manager to operations managers;
• Facilitates co-operation across functions to assure implementation of guidelines and programs;
• Assesses, selects and guides external service providers and assures the quality standards are fulfilled;
• Responsible for the general health and safety of the site;
• Responsible for the facility management and general administration of the site;
• Acts as a spokesman of the site in case of crisis situations, e.g. a major accident;
• Assures utilization of organizational resources in an efficient way and functionality of the working environment;
• Other separately agreed projects and duties.

Profile

• University Degree;
• Experience of shares services leadership positions in a multinational company, with a proven track of record in people and service delivery management;
• Minimum 7 years of experience in SSC/BPO environment, with at least 5 years in managerial positions;
• Fluent German and English required;
• Advanced leadership competencies and ability to change.

Job Offer

• A unique opportunity to set-up and standardized new investment in Wroclaw;
• International environment;
• Competitive salary and benefits package;
• Independence at work