Head of Account Management
Gdańsk Head of Account Management
Gdańsk
NR REF.: 1098119
Your new company
On behalf of our Client, an international company that has been supplying software to companies all over the world we are currently recruiting for Head of Account Management.
Your new role
You will be a part of an international team and will work with leaders in the Internet industry. Your main responsibility will be to effectively oversee the managing of relationships with current Enterprise Customers, and take responsibility for upselling professional services and reducing churn. You will be in charge of developing, managing, and successfully executing professional business and technical relationships with current Customers and initiating both technical and functional POCs (proof of concepts) as well as providing support and direction to both internal and Customer-side project teams. Other duties will include creating and implementing strategies for effectively upselling professional and creative services, building and managing Account Managers’ teams across multinational locations (Asia, Europe, the US) and promoting the company’s culture within different geographical locations.
What you'll need to succeed
The ideal candidate would be an inspirational team leader with minimum of 5 years’ direct experience in customer success and a proven track record of maximising revenue from an existing Customer database in the SaaS industry or within an interactive agency. We are looking for a Candidate with ability to coach, mentor and help team members in developing their skills as well as ability to develop and maintain C-level and senior technical management relationships. Ideal Candidate should also poses experience in measuring and maintaining customer success through roles specialization, NPS, upselling premium support options and more as well as track record in implementing bonus and commission plans to motivate Account Managers and help them increase customer satisfaction. Preferably, a background in working with teams scattered across different worldwide locations (remote management).
What you'll get in return
You will have competitive bonus plan based on retention rates as well as an opportunity to contribute to the company’s global mission as one of its main employees. Moreover, you will work with award-winning brand recognized by business people all over the world e.g. Carrefour, Marriot Hotels, GSK. You will also have an opportunity to attend international conferences, tradeshows and other professional events. You will also be able to balance your work and private life with flexible working hours and work in a dynamic environment where smart ideas and creativity are prized.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Gdańsk
NR REF.: 1098119
Your new company
On behalf of our Client, an international company that has been supplying software to companies all over the world we are currently recruiting for Head of Account Management.
Your new role
You will be a part of an international team and will work with leaders in the Internet industry. Your main responsibility will be to effectively oversee the managing of relationships with current Enterprise Customers, and take responsibility for upselling professional services and reducing churn. You will be in charge of developing, managing, and successfully executing professional business and technical relationships with current Customers and initiating both technical and functional POCs (proof of concepts) as well as providing support and direction to both internal and Customer-side project teams. Other duties will include creating and implementing strategies for effectively upselling professional and creative services, building and managing Account Managers’ teams across multinational locations (Asia, Europe, the US) and promoting the company’s culture within different geographical locations.
What you'll need to succeed
The ideal candidate would be an inspirational team leader with minimum of 5 years’ direct experience in customer success and a proven track record of maximising revenue from an existing Customer database in the SaaS industry or within an interactive agency. We are looking for a Candidate with ability to coach, mentor and help team members in developing their skills as well as ability to develop and maintain C-level and senior technical management relationships. Ideal Candidate should also poses experience in measuring and maintaining customer success through roles specialization, NPS, upselling premium support options and more as well as track record in implementing bonus and commission plans to motivate Account Managers and help them increase customer satisfaction. Preferably, a background in working with teams scattered across different worldwide locations (remote management).
What you'll get in return
You will have competitive bonus plan based on retention rates as well as an opportunity to contribute to the company’s global mission as one of its main employees. Moreover, you will work with award-winning brand recognized by business people all over the world e.g. Carrefour, Marriot Hotels, GSK. You will also have an opportunity to attend international conferences, tradeshows and other professional events. You will also be able to balance your work and private life with flexible working hours and work in a dynamic environment where smart ideas and creativity are prized.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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