Opis stanowiska pracy
Global Service Delivery Specialist
NR REF.: 1130159
Your new company
You will join Ricoh Business Services, a global technology company that has been transforming the way people work for more than 80 years. Your new role
Global Service Delivery Specialist
Responsible for Global Solution Delivery, Contract Compliance and Risk Management governance working with regional project, service design and delivery teams across the regions.More importantly you will be responsible for the following:
What you'll need to succeed
- Liaise with both the project and service teams to ensure commercial obligations which have been extracted from contracts are followed up on and managed accordingly within the Account teams
- work with the Service Assurance Manager in initiating, developing and managing the annual Customer Satisfaction Survey
- exploitation and administration of internal toolsets (document management) working with all teams in the region both direct and indirect
In order to be successful in this position you need to have written and spoken fluency in English as well as excellent communication skills, ability to work on your own as well as a part of a team. Moreover, we would like you to be problem solver with planning and organising skills. What would make you stand out even more is proven track record in the delivery of high quality customer service and good commercial and financial awareness. What you'll get in return
You will be working in the inspiring environment among ambitious people in the tallest building in GdaÅ„sk, located within Olivia Business Center complex. You will be provided with benefits such as private medical healthcare with Luxmed, Multisport Card as well as life insurance. Moreover, you will have a flexible working hours and home office opportunity. Ricoh can also support external training, further education or provide you with an access to e-learning platform. What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Zespół HAYS Office Support specjalizuje się usługach cross-dywizyjnych i ukierunkowany... jest na poszukiwanie pracowników do działów administracji, kandydatów specjalizujących się w zagadnieniach HR, czy też osób do Call Centre/BPO.
W ramach specjalizacji HAYS Office Suport obsługiwane są następujące jednostki: obsługa biura / sekretariat (od stanowisk asystentów i młodszych specjalistów, po stanowiska HR Manager, Office Manager itp.), zasoby ludzkie (HR Direktor, HR Advisor, stanowiska specjalistyczne w działach HR) oraz Contact Cetle/BPO.
At HAYS Office Support our expert consultants provide exceptional cross-divisional service to candidates and clients alike by placing candidates across all levels of administrative, HR and Call Centre/BPO roles. Within this specialism we operate 3 units: Office Support/Secretarial (from office junior and data entry roles up to administration manager, office manager and project management positions), Human Resources (HR Manager and Director roles as well as HR Advisor , Generalist and Specialist jobs), Contact Centre/BPO (from Agent / Advisor level positions in inbound service & sales, inbound or outbound customer service representatives to centre team leader and team manager, as well as call centre trainer and operations director roles). Rozwiń