Global Customer Service Manager
Person on that position would be responsible for managing the Customer Service activities, performance improvement of the plants in regard to customer rating. Designing, developing and deploying Customer Service strategies for customer logistics considering continuous improvement.
Client Details
The factory in Poland, is a part of an international Group. The Company provides high quality products and services for their Clients - recognisable worldwide brands. As a result of global changes in supply chains, company is looking for person who would improve Customer Service processes.
Description
- Developing a customer demand planning process for Group in alignment with Sales, operations and production plants considering customer orders, internal capacity and supplier material
- Exploitation of market opportunities by setting standard of S&OP planning as well as tracking of order processing and demand management
- Development, alignment and deployment of the distribution strategy within the Group
- Manage customer ratings and improve the plants capabilities to increase customer satisfaction
- Manage customer escalations and customer war rooms in crisis situations together with Sales
- Continuous improvement of customer ratings incl knowledge about customer portals as well as negotiation on customer premium freight reimbursements
- Measure and manage customer order fluctuations considering contracts and agreements including flexibility, logistics costs and concept in customer quotes
- Setting and deployment of policies and standards for the Group together with the production plants and other functions for higher customer satisfaction
- Customer integration EDI
Profile
- Minimum 8 years of working experience in production industry
- Experience in Customer Service in global structures
- Fluent English language skills
- Knowledge and experience with ERP
- Leadership experience and leading remote teams
- Problem solving & decision making skills
Job Offer
- Stable employment with an attractive remuneration and additional bonuses
- Possibility to develop and be promoted in global structures
- Necessary working tools
- Additional benefits package
Please apply via the button on the right side of this job offer.
Job details
Location: Katowice
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Location: Katowice
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
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