Global Account Coordinator
Gdansk Global Account Coordinator
Gdansk
NR REF.: 1132752
For our Client, well known and multinational brand, we are currently looking for Global Account Coordinator
In this position you will be responsible for providing service delivery analysis and support and post-sales operational support to FG500 and non-FG500 accounts, in the areas of contract launch and central coordination in relation to service delivery.
Key Responsibilities:
• Take full ownership of global communications medium (SharePoint - GEMSTAR) with the ability of taking ownership of query resolution, problem solving, management information delivery, analysis and administration.
• Work closely with the internal teams (Op Cos and Account managers) to proactively understand key drivers within the allocated accounts and developing strong business relationships where appropriate.
• Coordinate service delivery and operational activities on behalf of the leading account team across the EMEA countries and regions for accounts after contract has been signed.
• To encourage and maximize the deployment of existing international agreements and launch new international contracts.
• Monitor all queries coming in from the operating companies and internal depts. ensuring they are resolved promptly through effective issue log management.
• Creating and standardizing processes and procedures to assist the operating companies in order to improve consistent global communication.
• For some International or Global customers be responsible for the overall end to end account coordination at a European level. This will entail service delivery activities and any other activity necessary to support the customer and the leading operating company
Requirements:
• 3 - 5 years’ experience in a service delivery support/customer support role
• Advanced MS Office skills, particularly Excel.
• Exposure to Web Applications (SHAREPOINT) - Company Intranet/Extranet
• Evidence of coordinating activities for a large team.
• Detail driven with a passion for accuracy
• Impeccable communication skills
• Fluency in English
• Ability to work within a global / regional team environment as well as independently
What we offer:
If you are interested, don't hesitate to send your CV
Gdansk
NR REF.: 1132752
For our Client, well known and multinational brand, we are currently looking for Global Account Coordinator
In this position you will be responsible for providing service delivery analysis and support and post-sales operational support to FG500 and non-FG500 accounts, in the areas of contract launch and central coordination in relation to service delivery.
Key Responsibilities:
• Take full ownership of global communications medium (SharePoint - GEMSTAR) with the ability of taking ownership of query resolution, problem solving, management information delivery, analysis and administration.
• Work closely with the internal teams (Op Cos and Account managers) to proactively understand key drivers within the allocated accounts and developing strong business relationships where appropriate.
• Coordinate service delivery and operational activities on behalf of the leading account team across the EMEA countries and regions for accounts after contract has been signed.
• To encourage and maximize the deployment of existing international agreements and launch new international contracts.
• Monitor all queries coming in from the operating companies and internal depts. ensuring they are resolved promptly through effective issue log management.
• Creating and standardizing processes and procedures to assist the operating companies in order to improve consistent global communication.
• For some International or Global customers be responsible for the overall end to end account coordination at a European level. This will entail service delivery activities and any other activity necessary to support the customer and the leading operating company
Requirements:
• 3 - 5 years’ experience in a service delivery support/customer support role
• Advanced MS Office skills, particularly Excel.
• Exposure to Web Applications (SHAREPOINT) - Company Intranet/Extranet
• Evidence of coordinating activities for a large team.
• Detail driven with a passion for accuracy
• Impeccable communication skills
• Fluency in English
• Ability to work within a global / regional team environment as well as independently
What we offer:
- Working for most trusted brand with irresistible appeal in the global market with a mission to providing excellence to improve quality of living
- Completely new office in Olivia Business Center
- Inspiring Office environment
- Flexible working hours
- Attractive benefit package
If you are interested, don't hesitate to send your CV
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