Global Account Coordinator with French
GdanskGlobal Account Coordinator with French
Gdansk
NR REF.: 1159309
Your new company
About our Global Company
Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth.
THE RICOH WAYis our global corporate philosophy and it provides the framework and identity for our organisation. As the world continues to globalise at an accelerated pace, having a coherent and consistent set of values across our organisation provides clear guidance that underpins decision making and addressed the complex issues and challenges that our customers face.
Your new role
We are searching for: The Global Account Coordinator who will act as single point of contact for all agreed Deliverables and Services and will take over responsibility for central coordination and governance activities from Contract Coordination activities through to Service Coordination activities for International Accounts, depending on which Services are purchased and contracted.
More importantly you will be responsible for the following:
• Take full ownership of global communications medium with the ability of taking ownership of query resolution, problem solving, management information delivery, analysis and administration.
• To work closely with the internal teams and account managers within Ricoh Operating Companies (Op Cos), developing strong business relationships, to understand key drivers within the allocated accounts.
• To coordinate service delivery and operational activities on behalf of the leading account team across the EMEA countries and regions for accounts after contract has been signed.
• To encourage and maximize the deployment of existing international agreements and launch new international contracts.
• To monitor all queries coming in from the OpCos and internal departments, ensuring they are resolved promptly through effective issue log management.
• To create and standard processes and procedures, assisting the OpCos in order to improve consistent global communication.
• To manage customer relationships at an appropriate operational level in all countries.
• To establish effective working processes with other teams within A&S GMA Service Management and throughout the Ricoh Family Group (RFG).
• To ensure accuracy of asset databases.
What you'll need to succeed
What we are looking for in you:In order to be satisfied in this position you need to have impeccable communication skills and be detail driven with a passion for accuracy as well as have strong interpersonal and people management skills to be able to work effectively in matrix organizations. Advanced knowledge of English and French is required. Moreover, you should have knowledge of advanced MS Office skills. Being flexible and diplomatic, yet persistent in reaching objectives would be a big plus.
What you'll get in return
• Exciting and stable career in a renowned, international organization
• Multisport Card
• Private medical healthcare in Luxmed
• Private life insurance
• Competitive salary
• Valuable training sessions and free language courses
• Well-being sessions
• Opportunities for professional development and clear career path
• Office in great location - Olivia Business Centre / Star building
• Referral program
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Gdansk
NR REF.: 1159309
Your new company
About our Global Company
Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth.
THE RICOH WAYis our global corporate philosophy and it provides the framework and identity for our organisation. As the world continues to globalise at an accelerated pace, having a coherent and consistent set of values across our organisation provides clear guidance that underpins decision making and addressed the complex issues and challenges that our customers face.
Your new role
We are searching for: The Global Account Coordinator who will act as single point of contact for all agreed Deliverables and Services and will take over responsibility for central coordination and governance activities from Contract Coordination activities through to Service Coordination activities for International Accounts, depending on which Services are purchased and contracted.
More importantly you will be responsible for the following:
• Take full ownership of global communications medium with the ability of taking ownership of query resolution, problem solving, management information delivery, analysis and administration.
• To work closely with the internal teams and account managers within Ricoh Operating Companies (Op Cos), developing strong business relationships, to understand key drivers within the allocated accounts.
• To coordinate service delivery and operational activities on behalf of the leading account team across the EMEA countries and regions for accounts after contract has been signed.
• To encourage and maximize the deployment of existing international agreements and launch new international contracts.
• To monitor all queries coming in from the OpCos and internal departments, ensuring they are resolved promptly through effective issue log management.
• To create and standard processes and procedures, assisting the OpCos in order to improve consistent global communication.
• To manage customer relationships at an appropriate operational level in all countries.
• To establish effective working processes with other teams within A&S GMA Service Management and throughout the Ricoh Family Group (RFG).
• To ensure accuracy of asset databases.
What you'll need to succeed
What we are looking for in you:In order to be satisfied in this position you need to have impeccable communication skills and be detail driven with a passion for accuracy as well as have strong interpersonal and people management skills to be able to work effectively in matrix organizations. Advanced knowledge of English and French is required. Moreover, you should have knowledge of advanced MS Office skills. Being flexible and diplomatic, yet persistent in reaching objectives would be a big plus.
What you'll get in return
• Exciting and stable career in a renowned, international organization
• Multisport Card
• Private medical healthcare in Luxmed
• Private life insurance
• Competitive salary
• Valuable training sessions and free language courses
• Well-being sessions
• Opportunities for professional development and clear career path
• Office in great location - Olivia Business Centre / Star building
• Referral program
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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