Do you speak German and English? Apply and become a Customer Service Representative for a major global leader of designer fashion and lifestyle accessories!
German speaking Customer Service Representative
Poznań- Direct employment contract for an indefinite period
- Private medical care
- Multisport card
- Training opportunities
- Diverse and friendly work atmosphere
- Modern office environment
- Local and global career progression opportunities
- responsible for handling customer support and technical-support related questions of customers and partners
- provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
- help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
- responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
- assist customers or escalate service-related issues to the appropriate department in accordance to the client’s processes and procedures
- ensure compliance to customer Data Privacy and Security Policy
- communicate positively with team members, customers, and other partners
Technical:
- Good working knowledge of Microsoft Office tools (Word, Excel, Outlook, etc.)
- Technically savvy
- Zendesk (or similar CRM platform)
- Computer knowledge including Social Media platforms and Internet
Behavioral:
- Customer Care experience at least 6 months
- Willing to learn new skills and grow with the company
- Excellent written and verbal communication
- Organised, accurate, with ability to multi-task
- Ability to apply creativity to resolving problems
- Ability to take right decisions, strong sense of ownership and accountability
- Positive and enthusiastic personality and approach to work
Qualifications
- At least High school diploma or equivalent
- Previous experience in SSC/BPO and Customer Service nice-to-have
- C1 level (according to CEFR) is required in German
Agencja zatrudnienia – nr wpisu 47
