GCP Platform Assurance Manager

Project information:

• Industry: Banking/Finance
• Place of work: remotly 100%
• Experience level: senior/manager
• Budget: up to 1550 PLN/MD + VAT
• Form of contract: B2B
• Project duration: 6-9 months, after this time will be possible to continue or relocate to the new project
• Start: depends on candidate's notice period
• Project language: English

Job description:

The GCP Platform Assurance Manager will manage a team working as part of the Customer Google Cloud Platform team and be responsible for making sure the platform is compliant with Customer system assurance standards and meets our committed SLA's. This will include ensuring that the Platform has a robust support model providing 24 x 7 coverage, defined SLA's, meets all Business Continuity objectives and has change management and Audit trails. Reporting to the GCP Platform lead and engaging with Google, ITID, GCP DevOps engineers, Cyber Security, GCP Product Managers and customers to ensure that we are providing a platform that is available for the customer, is compliant with Customer Security standards, Operational Risk standards and resilient to meet business needs.

The GCP Platform Assurance manager will report to the GCP platform lead.

Key Accountabilities and Responsibilities will include:

• Designing a target state Service Assurance Architecture
• Designing a target state Operating model
• Global 24 x 7 Support model between Customer and Google.
• Integrate the GCP Foundation Platform into the Customer Incident and Problem processes
• Ensuring a robust Incident and problem process between Google and Customer is in place
• Integrate the GCP Foundation Platform into the Customer Change, Configuration and Capacity management processes
• Ensuring Patch compliance, Vulnerability management, Certificate renewals
• Ensure that all systems of record are up to date including EIM, PLADA, TRM, SCOTT
• Accountable for GCP foundation platform conformity to Customer Operational Risk standards
• Accountable for defining and ensuring we meet GCP Foundation platform SLA's.
• Accountable for ensuring the platform meets all level 2 controls.
• Create Business continuity plan for GCP platform and carry out regular tests in line with Customer standards Business contingency standards.
• Accountable for ensuring the Platform Exit strategy and plan is in place.
• Gather requirements and provide continuous feedback loops between key stakeholders, Customer GCP Core Engineering team.
• Provide Management reporting to ensure data driven discussions for continuous improvement Qualifications and experience

The ideal candidate for this role will have the below experience and qualifications:

• Experience working as a Service delivery manager
• Experience working in a service assurance/service delivery team
• Experience in dealing with Cloud service providers (e.g. GCP, AWS, Azure)
• Experience in setting up an ITSM framework (Support, Delivery and Implementation)
• Experience dealing and responding to IT Audit
• Deep understanding of ITIL
• Understanding of COBIT framework
• Knowledge of ISO 20000
• Have worked in an enterprise Financial Services compaNY
• Customer/stakeholder focus.
• Vendor management and service delivery measurement.
• Excellent written and spoken communication skills;
• Experience designing a target state Architecture and Operating model for Service management/Assurance.
• ITIL certified
• Demonstrable Risk Management knowledge
• Keen problem-solving skills (Analytical and Creative)
• Experience working within an Agile environment

Desirable skills:

• GCP Certifications
• ISO 20000/Cobit/TOGAF certification
• Technical knowledge (CSP's, IAM, Networking, CI/CD and Automation tools)
• Experience operating in highly regulated industry, e.g. Financial Service

We offer:

• Opportunity to be the strategic part of innovative international projects,
• Developmental work environment,
• Attractive salary based on your experience and skills - up to 1550 PLN/MD + VAT
• Permanent cooperation based on Employment or B2B contract
• Advanced private medical care including dentistry
• Additional life insurance
• MultiSport card