SIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Medical Devices, Biotechnology, Healthcare and Information Technology organisation, based in Oost-Vlaanderen Belgium.

The Company

Our client is a growing global medical technology company focused in the medical devices/laboratory. Also a global leader in Medical Technology.

Role Description

As a European Technical Support Center Specialist you’ll join a dynamic team responsible for a high quality level of technical support and representation in the field of Molecular Diagnostics, Cervical Cancer detection and Microbiology. You will be the point of contact for the customers in case of technical, software and product support requests. If a solution can’t be found or a complaint can’t be solved remotely, you will route the problem to the regional field based organization.

Responsibilities

- Interacting directly with the regional Dispatchers, Field service Engineers, Application Specialists, Sales Representatives or Distributors, to ensure detailed information on the customer’s interaction is available for quick and efficient problem management.
- Using remote diagnostic tools, to remedy problems and perform root cause analysis.
- Tracking, recording and documenting all technical enquiries from customers and prospective customers into the systems.

Requirements

Educated to BA/MA level in a relevant faculty, you definitely have an experience of working in a hospital or laboratory environment as a Field Service Engineer, Biomedical Engineer or Remote System Engineer. Ideally, you have been using remote support tools, such as VPN and remote desktop. Having a background in Biology, Life Sciences or Microbiology would be a asset. You’ll also bring:

Fluent Italian, Spanish and English or Dutch and French. Or a combination of these languages :-).
Basic knowledge on Computer networking, Windows OS, Unix or Linux and TCP/IP
Eagerness to stay up to date in technical knowledge
Excellent analytical and problem solving skills

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact SIRE (Arjan van der Schoor).