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English Customer Service Advisor

Capgemini Polska Sp. z o.o.

Katowice, śląskie

Capgemini Polska Sp. z o.o.

Capgemini Polska Sp. z o.o.
 
English Customer Service Advisor
 
Capgemini Polska Sp. z o.o.

About us

Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.

Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.

 

Job description

After an induction training you will be able to:

  • handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
  • analyze and resolve most common enquiries using step-by-step solutions provided to you
  • deliver high quality standard service to customers
  • cooperate with IT specialist team to deal with more complex issues
Capgemini Polska Sp. z o.o.
Candidate’s profile

Before you start our induction training we will check if you have:

  • very good English language skills
  • pro client attitude and communication skills
  • basic experience in Windows 7 and MS Office
  • customer service experience (is an asset but is not necessary)
  • team player, problem solving attitude and efficient task management skills

 

What we offer

 

  • Working in a close-knit team and a friendly atmosphere
  • Additional life insurance
  • Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
  • Integration events and joint celebrations
  • Private medical care, also for your family
Capgemini Polska Sp. z o.o.

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