DISPUTES PROFESSIONAL
KatowiceDISPUTES PROFESSIONAL
Katowice
NR REF.: 1151325
Opportunity to join Honeywell Building Technologies in Katowice as Experience Disputes Professional during this exciting time of expansion for our business and Operating Center. As a member of the EMEA Disputes Team, you will be acting as part of back-office, Customer Service supportive function responsible for leading timely processing and accurate resolution of customer complaints which come into the business in a variety of ways.
The Role / Core responsibilities:
What’s in it for you?
We’re looking for
We value
About Honeywell
Honeywell is a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries around the world. Our core businesses – Aerospace, Building Technologies, Safety and Productivity Solutions and Performance Materials and Technologies – are leaders in their respective industries, driving solutions that make people’s lives better every day. Chances are that there are Honeywell products all around you right now.
Katowice
NR REF.: 1151325
Opportunity to join Honeywell Building Technologies in Katowice as Experience Disputes Professional during this exciting time of expansion for our business and Operating Center. As a member of the EMEA Disputes Team, you will be acting as part of back-office, Customer Service supportive function responsible for leading timely processing and accurate resolution of customer complaints which come into the business in a variety of ways.
The Role / Core responsibilities:
- Investigate and resolve disputes, all related queries and escalate appropriately
- Monitor, report on and respond to customer complaints
- Liaise with customers and varied departments within the Business including but not restricted to Sales, Distribution, Finance, Quality and Customer Service
- Allocate and prioritize work to achieve KPI’s and service levels across Dispute Management
- Act as 1st point of escalation for dispute related topics
- Build and maintain relationships with all key stakeholders and HBT business functions to improve customer experience
- Identify trends of disputes and establish root cause to work with other areas of the business to reduce volumes and drive continuous improvement
- Proactively communicate repetitive issues, negative trends and key information/risks related to Customer dissatisfaction and Past Due – Dispute Management & functional Supervisors
- Engage in all activities relating to the deployment of the Honeywell Operating System (HOS)
- To raise awareness of Honeywell Disputes Model and drive process standardization
What’s in it for you?
- Possibilities to grow within the newly built structures of Honeywell
- Training and development opportunities
- Full time contract
- City center location in Katowice (great commute)
- Multinational team and management focused on people development
- Attractive benefits (Multisport card/ medical care/ access to financial adviser, psychologist, or lawyer etc.)
We’re looking for
- Min. bachelor’s degree
- Fluent Business English (written and spoken)
- Experience working in Order to Cash, Supply Chain or Customer Service Environment
- Excellent communication skills
- High level of SAP knowledge
- Strong knowledge of Microsoft (advanced Excel will be an asset)
We value
- High level of customer orientation, commitment, and willingness to drive change
- Project management experience will be beneficial
- Excellent interpersonal, organizational and time management skills
- Proactive attitude
- Experience in driving improvements which lead to greater customer experience, higher quality, automatization
About Honeywell
Honeywell is a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries around the world. Our core businesses – Aerospace, Building Technologies, Safety and Productivity Solutions and Performance Materials and Technologies – are leaders in their respective industries, driving solutions that make people’s lives better every day. Chances are that there are Honeywell products all around you right now.
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