Director Customer Experience (SSC/BPO)
Customer Experience Director will direct an organization of customer service representatives to ensure all customer needs and expectations are met, also he or she will provide high level coordination to inbound customer response activities.
Client Details
Our Client is a global leader in areas such as aerospace, building technologies, performance materials and technologies, and safety and productivity solutions.
Description
- Direct an organization of customer service representatives to ensure all customer needs and expectations are met.
- Provide high level coordination to internal and external customer response activities.
- Communicate across the business to ensure proper customer care.
- Set the strategy for effective customer order processing.
- Act as a change agent and look for ways to improve Customer Care processes.
- Ensure Company is the customer's top choice by directing an efficient and effective Customer Service organization.
- Establish the strategic direction for (Customer Service region/department).
- Learn how to lead a superior organization while working with other top leaders.
Profile
- Master's degree, or equivalent
- Deep experience in complex European marketplace
- Extensive experience in SSC/BPO/ ITO
- Previous team management experience + 130 employees
- Experience driving automation projects
- Experience driving cost reduction programs
- A capacity to make decisions in the face of ambiguity
- An ability to lead diverse groups
- An ability to negotiate with (customers, management, Sr. leaders)
Job Offer
- Hybrid working model
- Comprehensive induction, ongoing training
- International career opportunities
- State of the art office with parking, chillout areas
- Company subsidised medical care, life insurance and assistance helpline
- Company paid pension contribution
- Multi-sports card, fruits in the office, internal sports activities
- Immigration support
- Bi-annual performance reviews
- In-house and external learning platforms
- Cross-functional exposure & opportunity to become a Subject Matter Expert (SME)
- High-end IT equipment
Please apply via the button on the right side of this job offer.
Job details
Location: Katowice
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Location: Katowice
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Follow us on:
