Customer Service Team Lead (Clinical Research)

Location: Belgium

SIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!

THE COMPANY

Our client is a professional Clinical Research organization, based in Brussel Belgium.

The company supports the development of new medicines

ROLE DESCRIPTION

The organisation is looking for a team leader for a customer service team that focusses on clinical research. What I am looking for in this role is someone with a background in NURSING due to the topics that are covered by the team. You will work with a team of volunteers providing support on the development of new methods and increase unit awareness.

RESPONSIBILITIES

- Developing and maintaining unit volunteers recruitment capability to conduct a broad range of exploratory development studies
- Providing proactive support for development of new methods and material for subject recruitment purposes and implementation of recruitment campaigns as well as assisting in the increase of the unit awareness
- Recruiting, orienting, scheduling and may ensure compensation for all volunteers and subjects participating in clinical research studies;
- Assisting in different secretarial, financial, regulatory and clinical trials source documentation related matters (e.g. Managing volunteers phone calls and visits, recording study data, maintaining source documentation, updating volunteers database specific to study participation, assistance in organizing meetings and travels, diary and meetings management, letters and mail administration, purchasing/orders management, contact with the suppliers, budgets set up and management, monthly expenses justification, bank account management, payment of the volunteers)
- May participate in protocol related activities such as assistance in the review of the informed consent documents for assigned protocols, responding to queries specific to subject data collection, acting as witness for the study medication administration in accordance with protocol.
- Update the electronic files of the volunteers and assure the follow-up of request of medical reports.
- Manage and oversee a group of Clinical Research nurses and agency staff to ensure above daily activities.
- Manage the performance of team members through goal setting, ongoing assessment, regular F2F and coachig.
- Ensure working schedule of the call center.
- Participate in meetings with our Unit at US.

REQUIREMENTS

- Minimum of 3 years experience as a Nurse and people management
- Clinical research experience
- Fluent in French and English, Dutch is a plus
- Ability to manage a large group of people

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Pascha Groot.