Customer Service Specialist with Slovenian /BZM

Our client, international organization, European Business Process Outsourcing provides services to both, internal and external clients, in areas such as Human Resources, Sales & Marketing, Supply Chain as well as Finance & Accounting.  Currently we are looking for Candidates for a position of:

Customer Service Specialist with Slovenian

Workplace: Wroclaw (Poland)

Ref:WR/S/1

Duties:

·         Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.

·         Monitor the service event through completion for compliance.

·         Manage the service requests of customers through different access channels.

·         Reviews customer feedback related to customer entitlement & case management.

·         Provide basic analysis of cases. 

Requirements:

·         General computer literacy (familiarity of Operating System (Windows 2000), MS Word & Excel)

·         Fluent knowledge of Slovenian language

·         Customer service excellence - enjoys direct contact with customers by telephone and understanding the customer’s needs, displays diplomacy, is polite, remains calm, listens, and apologies where necessary, always portrays a professional & positive image to the customer

·         Excellent written and verbal communication skills in native language, calm and methodical approach, active listening skills, listens to the customer, responds with appropriate feedback

·         Good knowledge of English - understanding trainings/meetings delivered in this language

·         Ability to work under pressure

·         Logical approach to problem resolution,

·         Team player

Company offers:

·          Opportunity to grow in a multinational company

·          Flexible working time

·          Social package