Customer Service Specialist with Russian
Miejsce pracy: PoznańKey responsibilities:
• Control and actualization of the orders
• Giving customers all trade information in response to written and verbal questions
• Active cooperation with Sales Engineers in order to develop sales
• Servicing customers’ complaints and returns of the articles
• Putting new customers in the SAP system and conditions agreed with them
• Serving customer’s quotation through preparation, sending and monitoring offers
• Serving orders through checking if they are correct with the offer or current trade conditions with customers, reconciliation of any ambiguities, putting the order into the system, sending the confirmation
• Monitoring of the deliveries dates and sending requests to production to speed up the deliveries
• Stock transfer management between stocks for the very urgent tools
• Invoicing for customers
Knowledge and experience:
• Fluent Russian
• Very good knowledge of English
• Previous experience in customer service
• Good knowledge of MS Office (Word, Excel)
• Good knowledge of SAP system or other ERP system would be an asset
Our Client offers:
• Competitive salary and a package of benefits
• Opportunity to work in a small team of highly professional colleagues
• A work environment to develop your skills and knowledge
• Friendly and motivated multinational group of employees