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Customer Service Specialist with German

Katowice, śląskie

WiPjobs

Opis stanowiska pracy

-Verification of priorities and data contained in the ticket as well as accuracy of solutions available

-Ensure that the process and procedures are followed;

-Assess and escalate high priority incidents and collaborate and support incident management processes to the service restoration.

-Ensure effective escalation handshake.

-Supporting first-line agents in periods with a high volume of calls;

-Provide Customer-specific training for new hires;

-Identify opportunities for automation and shift-left towards self-help or level1;

-Script triggers and document for training situations that can help identify bigger problems (e.g.; a site is down, service in-accessible, virus issue etc) with some seeding initial events.

-Quality control of incidents: Providing feedback and learner methodology or tooling to first-line analysts.

Wymagania

-Good communication skills;

-Good IT Knowledge;

-Fluent English written and oral skills;

-Fluent German written and oral skills;

-Awareness of ITIL and business processes would be an advantage

-Attention to detail.

-Flexibility

Prezentacja firmy

WiPjobs focuses its business on qualified, professional and skilled recruitment and HR... consultancy.

Our goal is to understand candidate’s needs and provide the best solution for the future employee and employer.

We recruit candidates in several sectors, ranging from Customer Service, Accountancy, HR, Technical Support to Insurance, Sales, Logistics, IT, Finance, etc.
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
18/05/2020
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
Mniej niż 1 rok
Min. wykształcenie:
Średnie ogólnokształcące
Branża / kategoria:
Praca IT - Konsulting , Praca IT - Kontrola jakości , Praca Obsługa klienta
do góry