Customer Service Specialist with French

Poznan

Customer Service Specialist with French
Poznan
NR REF.: 1174042

For our Client who is opening a new SSC in Poznan, we are looking for Candidates for the position of Customer Service Representative with English and French language skills.

Key responsibilities:

• To bring value to our Customers and to Company by supplying a quality product and service in a timely and cost-effective manner safely,
• Manage existing accounts and establish the relationship,
• Develop and strengthen contact with new customers,
• Accept customer orders and perform timely and accurate order entry into SAP system following the actual processes, also to check if all conditions are in line with sales agreement
• Respond to customers inquiries within agreed timescales,
• Responsible for the Customer Data in SAP,
• Act as liaison between Customer, Sales, Order Fulfillment and Production,
• Receiving and logging customer complaints,
• Process credit/debit notes
• Coordinate return of goods from customers or local warehouses,
• Experience with export specifics would be an additional advantage
• Knowledge of French, Polish and English at an advanced level (min. B2)

Our benefits:

• Group Medical Insurance,
• Group Life Assurance,
• Home Office regulations (in this case, it is a hybrid work from Poznań)

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.