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Customer Service Specialist with Dutch

Hays Office

Katowice, śląskie

Hays Office

Customer Service Specialist with Dutch

Customer Service Specialist with Dutch
Katowice
NR REF.: 1157249

For our Client we are looking for candidates for the position of Senior Customer Service Specialist.

On this position you will be mainly responsible for delivering first-class customer experience and being the contact person between the client and the company to guarantee an optimal customer service from order till delivery. You will also provide and follow-up all the administration of the orders (f.e. price lists, shipment documents, discount systems, prepayments, invoices etc.). Besides, you will analyse and place orders received from customers in ERP system and check inventory to make sure requested product is available. Actively taking part in shadowing during the visit at the sending site – reviews the documentation and compares it with the tasks that are being done, gathers customers specific requirements, identifies backlog.

A perfect candidate for this position should have experience in customer service (perfect 2 years+) and have a good knowledge of English and Dutch – B2. Practical knowledge of ERP systems (IFS or SAP knowledge is highly desirable) will be also appreciated. Experience in transition of processes, knowledge transfers.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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