Customer Service Representative

Location: Netherlands

SIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Food and Chemicals organisation, based in Zuid-Holland Netherlands.

The Company

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For our international client in Rotterdam we are recruiting for an autonomous, proactive and hands-on Customer Service Representative.
Given the International nature of our client a good command of the English language is required + preferably French, German, Spanish or Italian.

Questions?
085 0444650 or j.spape@sire-search.com

Role Description

As a Customer Service Representative, order handling and contract management are part of your daily responsibilities. You are the first point of contact for the customers. You make sure that everything is organized because the customers are their main focus. They will do whatever it takes to service their customers as good as possible and establish and maintain a good relationship.

Working together
You work close with other departments such as Sales, Quality Assurance and Finance. There is also a close cooperation with the Logistic Service Provider on the loading and delivery schedule. From time to time you will assist colleagues on visits to customers or business partners.

Responsibilities

- You handle customer’s requests throughout the Outbound Supply Chain and voice-back relevant information towards the Sales team and other departments.
- You will be the dedicated contact person for customers for everything that relates to the execution of their orders.
- You are responsible for your own portfolio and in this way, you will develop extensive relationships with your customer.
- Administration, Order entry and maintenance in the ERP system are a huge part of your work which requires a lot of accuracy.
- Analyzing, Customer order patterns and supply chain metrics need to be analyzed, to look for solutions and optimize them.

Requirements

- For this position we are looking for a real team player who has a commercial attitude and a high level of accuracy.
- You have a bachelor’s degree or equaling working and thinking level trough work experience.
- You have experience in a service driven B2B environment.
- You have the ability to cope unpredictable situations.

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Joost Spape.