Customer Service Representative
Location: NetherlandsSIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!
THE COMPANY
Our client is a professional Biotechnology organization, based in Netherlands.
They are an international company with locations all over the world. This job position is located in Breda.
ROLE DESCRIPTION
Temporary job as a Customer Service Representative at the Supply Chain department. You will work with other Customer Service sub teams to ensure the set up of pre-order entry tasks is done. You are responsible for optimal internal and external customer satisfaction in line with the company policies and procedures.
RESPONSIBILITIES
- Works with other CS sub teams to ensure set up of pre-order entry
tasks is done.
- Screens and acts on incoming orders by determining the correct order
process, i.e.: standard, specialized, sample, make to order, imlygic
- Provides services, monitoring shipments and pro-actively handles
billing and shipping blocks issues. •
- Provides departmental support upon request
- identifies & initiates process improvements
- Timely resolution of drug product issues or transport issues affecting
timely and in full shipping to customers
- Takes a proactive approach to identifying breakdowns in service or
systems, information flows and processes.
REQUIREMENTS
- Bachelor
- Established knowledge and experience of a range of administrative tasks
- Ability to shift between tasks in a dynamic environment and work within diverse,
international group of people
- Experience in working with automated systems (computer based business systems) like MS-Office tools
- Basic communication skills
- Customer oriented
- Task focused, strong attention to detail
- Fluency in English, both in oral and written communication
- High quality standards with regards to work
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.
