customer service representative with german

Randstad Polska Sp. z o.o.

Gdynia, pomorskie

Randstad Polska Sp. z o.o.

Our Client - a global leader from Business Process Management (BPM) field is looking for the candidate to join new project from financial area.

If your German is fluent (at least B2 level) and you have some experience in customer service, do not hesitate - apply!

This is an opportunity to work 100% remotely - from home.

We will happily talk with you and provide more details about the offer.

customer service representative with german

  • permanent remote work ✔
  • stable employment with a contract of employment
  • monthly bonuses
  • work for international Client from Financial industry
  • accountancy training
  • MultiSport card,
  • private medical card
  • petrol vouchers
  • cinema tickets
  • vouchers to various shops
  • friendly atmosphere
  • conducting effective communication with customers by income/outcome bound, e-mails in German
  • manage customer inquiries
  • identifying customer needs, proposing solutions and alternative activities
  • advising clients on products and services
  • collaborate with other departments and teams to provide the best and fastest customer support
  • cash application and account receivables (A/R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and research
  • process and system governance activities to include customer service support for system issues and notices and spam
  • routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
  • escalating issues and requests to the appropriate person or entity for
    Resolution in accordance with Escalation procedures provided in the Procedures Manual
  • caring for high service and positive customer relationships
  • advanced German knowledge (B2/C1 level)
  • very good English knowledge (min. B2)
  • experience in Customer Service will be an asset
  • excellent verbal & written communication skills
  • proficient computer skills - good knowledge of MS Office
  • customer orientation and ability to build professional relationships
  • team player with strong organizational skills

Employment agency entry number 47

Randstad Polska Sp. z o.o.

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