Rodzaj pracy: Full time
Rodzaj umowy: Permanent
Ilość wakatów: 1
Minimalne doświadczenie: Two years
Wykształcenie: Bachelor
Branża: Jobs in Customer Service
Our partner in this recruitment is a global company that is a provider of modern business services. We are looking for people with knowledge of English language for the position of Customer Service Project Manager
Project information:
- Office location: Warsaw
- Working model: Remote
- Working hours: Monday - Friday, business hours
- Languages: English B2
- Type of employment: long-term contract of employment
- Level: Mid
Responsibilities:
- Working closely with the technical team and stakeholders
- Participation in a new organizational project
- Implementing a new structure
- managing the development of customer service
- Analysis regarding productivity, improvements, standardization of processes
- Process improvement
- Problem escalation to provide resolution
- Establishing and maintaining good relations with the business area
- Identifying areas that need improvement
- Project support and supervision
- Regular communication with internal and external stakeholders
Requirements:
- Very good knowledge of English
- Strong organizational and communication skills
- Customer service orientation
- Very good knowledge of Excel
- Experience in project management
- Very good knowledge of SAP
- Strong problem solving skills
- Data analyzing skills
We offer:
- Long-term cooperation based on employment contract
- Private medical care
- Life insurance
- Extended pension plan
- Employee recommendation program
- Multisport card
- Attractive recognition programs
- Flexible work organization
- Stable employment in the company
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Job Description
Our partner in this recruitment is a global company that is a provider of modern business services. We are looking for people with knowledge of English language for the position of Customer Service Project Manager
Project information:
- Office location: Warsaw
- Working model: Remote
- Working hours: Monday - Friday, business hours
- Languages: English B2
- Type of employment: long-term contract of employment
- Level: Mid
Responsibilities:
- Working closely with the technical team and stakeholders
- Participation in a new organizational project
- Implementing a new structure
- managing the development of customer service
- Analysis regarding productivity, improvements, standardization of processes
- Process improvement
- Problem escalation to provide resolution
- Establishing and maintaining good relations with the business area
- Identifying areas that need improvement
- Project support and supervision
- Regular communication with internal and external stakeholders
Requirements:
- Very good knowledge of English
- Strong organizational and communication skills
- Customer service orientation
- Very good knowledge of Excel
- Experience in project management
- Very good knowledge of SAP
- Strong problem solving skills
- Data analyzing skills
We offer:
- Long-term cooperation based on employment contract
- Private medical care
- Life insurance
- Extended pension plan
- Employee recommendation program
- Multisport card
- Attractive recognition programs
- Flexible work organization
- Stable employment in the company
Additional Information
- Last updated
- Employment type
- Full time
- Contract type
- Permanent
- Number of vacancies
- 1
- Min. experience
- Two years
- Min. education
- Bachelor
- Industry / category
- Jobs in Customer Service
Employer legal information
The Personal Data Controller is Cyclad Sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, e-mail: office@cyclad.pl, contact with the Data Protection Officer is available via e-mail: IOD@cyclad.pl. Personal data collected through job applications (CV) within the scope provided for in labor regulations shall be processed in order to allow performance of the ongoing recruitment pursuant to Art. 6(1)(a) of Regulation (EU) no. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (further referred to as GDPR). In case of giving consent to processing of data for future recruitment processes – personal data shall be processed under the consent, pursuant to Art. 6(1)(a) of the GDPR. If the Application form contains data referred to in Art. 9(1) of the GDPR, it shall be necessary to have the candidates consent for the processing of such data (Art. 9(2)(a) of the GDPR). The consent can be revoked at any time. Withdrawal of the consent shall not affect the lawfulness of the processing that had been performed under the consent prior to its withdrawal.
Personal data provided by the candidate related to:
- participation in a selected recruitment process will be stored until the recruitment process is completed for a given position,
- participation in future recruitment processes will be stored until the candidate's consent to the processing of their data for this purpose is withdrawn, no longer, however, than for 5 years since the last update of the candidate’s data.
Personal data may be disclosed to employees or associates of the Company, entities providing support to the Company on the basis of outsourced services or in accordance with data processing agreements, to entities authorized under the law, as well as to entities collaborating with the Company within the scope of job placement, in order to conduct recruitment processes. After the employee’s consent, personal data may also be disclosed to a potential employer for whom the recruitment process is being conducted.
Submission of the candidate’s personal data within the scope under Art. 221 of the Labor Code is obligatory for participation in the recruitment process. Submission of other data by the candidate is voluntary. No submission of personal data within the required scope or
objection to the processing of such data shall result in lack of possibility to include the Application in the recruitment processes conducted by the Company.
The candidate has the right to access and rectify the contents of their data, remove such data, limit its processing, transfer such data, submit objection to the processing and revoke the consent at any time, without affecting the lawfulness of the processing conducted under such consent before it was withdrawn. The candidate also has the right to file a complaint with the President of the Office for Personal Data Protection when they consider the processing of their personal data to be a violation of the provisions of the GDPR.
Personal data provided by the candidate related to:
- participation in a selected recruitment process will be stored until the recruitment process is completed for a given position,
- participation in future recruitment processes will be stored until the candidate's consent to the processing of their data for this purpose is withdrawn, no longer, however, than for 5 years since the last update of the candidate’s data.
Personal data may be disclosed to employees or associates of the Company, entities providing support to the Company on the basis of outsourced services or in accordance with data processing agreements, to entities authorized under the law, as well as to entities collaborating with the Company within the scope of job placement, in order to conduct recruitment processes. After the employee’s consent, personal data may also be disclosed to a potential employer for whom the recruitment process is being conducted.
Submission of the candidate’s personal data within the scope under Art. 221 of the Labor Code is obligatory for participation in the recruitment process. Submission of other data by the candidate is voluntary. No submission of personal data within the required scope or
objection to the processing of such data shall result in lack of possibility to include the Application in the recruitment processes conducted by the Company.
The candidate has the right to access and rectify the contents of their data, remove such data, limit its processing, transfer such data, submit objection to the processing and revoke the consent at any time, without affecting the lawfulness of the processing conducted under such consent before it was withdrawn. The candidate also has the right to file a complaint with the President of the Office for Personal Data Protection when they consider the processing of their personal data to be a violation of the provisions of the GDPR.
