Customer Service Manager
Location: NetherlandsSIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!
THE COMPANY
Our client is a professional FMCG and Food organization, based in Noord-Holland Netherlands.
You will manage an international group of customers.
ROLE DESCRIPTION
The Customer Service Manager will be responsible for all customer operations processes within the European region. You will work within a rapidly growing global E-Commerce business unit and help to develop it further. Are you looking for a challenge in which you will guarantee the happiness of a large and international portfolio of clients? Do you have experience within E-Commerce environments? In that case I’m looking forward to speaking to you!
RESPONSIBILITIES
- Manage an international group of customers
- Improvement of Customer Operations and OTC processes
- Further develop a growing business unit on a global scale
- Process improvement projects
- Management of a small team of customer service specialists
- External stakeholder management
REQUIREMENTS
- Bachelor’s or Master’s degree in relevant area
- At least 5 years of experience within customer service and/or logistics
- Strong knowledge of E-Commerce processes
- Previous experience in the Food / FMCG industry
- Management experience
- Fluency in English
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Hayo Gerbranda.
Job Description
SIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!
THE COMPANY
Our client is a professional FMCG and Food organization, based in Noord-Holland Netherlands.
You will manage an international group of customers.
ROLE DESCRIPTION
The Customer Service Manager will be responsible for all customer operations processes within the European region. You will work within a rapidly growing global E-Commerce business unit and help to develop it further. Are you looking for a challenge in which you will guarantee the happiness of a large and international portfolio of clients? Do you have experience within E-Commerce environments? In that case I’m looking forward to speaking to you!
RESPONSIBILITIES
- Manage an international group of customers
- Improvement of Customer Operations and OTC processes
- Further develop a growing business unit on a global scale
- Process improvement projects
- Management of a small team of customer service specialists
- External stakeholder management
REQUIREMENTS
- Bachelor’s or Master’s degree in relevant area
- At least 5 years of experience within customer service and/or logistics
- Strong knowledge of E-Commerce processes
- Previous experience in the Food / FMCG industry
- Management experience
- Fluency in English
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Hayo Gerbranda.
Additional Information
- Last updated
- Employment type
- Full time
- Contract type
- Self employed
- Number of vacancies
- 1
- Min. experience
- Two years
- Min. education
- Bachelor
- Industry / category
- Jobs in Customer Service
