Customer service & Logistics contact
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Food organisation, based in Utrecht Netherlands.
You will be part of the Supply Chain department and operating in a team of 2.
- Coordinate and control the overall ordering process to ensure maximum customer service in line with customer and business expectations.
- Front office daily contact with retailers: inform on order status.
- Manage and solve invoicing to customers.
- Act as an interface with the 3PL service provider.
- Follow-up operational excellence of 3PL towards our retailers: day to day management, and participating in operational short-term developments/projects.
- Keeping close contact with internal stakeholders - Planning, Sales, Marketing - regarding service level performance, on-time deliveries and warehousing activities.
- Drive for improvements and simplification, be proactive and look for solutions.
HBO, with a supply chain background.
Experience:
3 to 6 years of experience in a customer service role, preferably in the FMCG and/or Logistics.
Skills & competencies:
- Good communication skills: ability to influence people in a multidisciplinary environment
- Dutch Native (oral & written), English proficient (oral & written)
- Customer oriented attitude, focusing on looking for solutions
- Speak up, act or ask for support inside and outside direct working area
- Hands on and pragmatic
- “Can do” attitude
- Foster collaboration with other functions & departments
- Keep an overview of all activities on going, multitasking
- Experience with SAP is a pre
- Experience with Excel
Heb je interesse en wil je meer weten over deze functie, reageer dan door op solliciteer te klikken en contact op te nemen met Robin Hiariej
Role Description
As the Customer service & Logistics contact you take ownership for the best service towards our customers by managing the order to delivery and invoicing process. Most important is that you manage the shipments to the retailers for our fresh dairy products. It is key to have good communications with the inbound transport planning team, the warehouse, outbound transport and of course our customers. You will be the linking pin between customers, logistics, planning and sales. Therefor we are looking for a positive-minded and enthousiastic team player who can connect with people of various disciplines!You will be part of the Supply Chain department and operating in a team of 2.
Responsibilities
- Deliver perfect execution of the order management process and service performance towards our retailers.- Coordinate and control the overall ordering process to ensure maximum customer service in line with customer and business expectations.
- Front office daily contact with retailers: inform on order status.
- Manage and solve invoicing to customers.
- Act as an interface with the 3PL service provider.
- Follow-up operational excellence of 3PL towards our retailers: day to day management, and participating in operational short-term developments/projects.
- Keeping close contact with internal stakeholders - Planning, Sales, Marketing - regarding service level performance, on-time deliveries and warehousing activities.
- Drive for improvements and simplification, be proactive and look for solutions.
Requirements
Required education:HBO, with a supply chain background.
Experience:
3 to 6 years of experience in a customer service role, preferably in the FMCG and/or Logistics.
Skills & competencies:
- Good communication skills: ability to influence people in a multidisciplinary environment
- Dutch Native (oral & written), English proficient (oral & written)
- Customer oriented attitude, focusing on looking for solutions
- Speak up, act or ask for support inside and outside direct working area
- Hands on and pragmatic
- “Can do” attitude
- Foster collaboration with other functions & departments
- Keep an overview of all activities on going, multitasking
- Experience with SAP is a pre
- Experience with Excel
Heb je interesse en wil je meer weten over deze functie, reageer dan door op solliciteer te klikken en contact op te nemen met Robin Hiariej
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