Customer Service Leader EMEA
PoznanCustomer Service Leader EMEA
Poznan
NR REF.: 1171755
Join a newly created center, based in Poznań. On the back of successful years, company is growing fast and looking to expand in Poland. The Company is a global supplier of engineered materials and catalysts. We’re looking for person who has strong bias to customer satisfaction, continuous process optimization and strong business acumen.
Your new role:
As a Customer Service Leader EMEA, you will be responsible for setting the strategy for the entire EMEA Customer Service Organization, in alignment with global Supply Chain & Business strategies. As Customer Service Leader you will act as liaison between Business Leaders, Operations, Logistics, Finance, HR, QM & IT and cooperates closely with other regions Customer Service Organizations in streamlining, harmonizing & standardizing processes globally.
Key responsibilities:
Required skills & experience:
Additional skills & experience:
What you will get in return:
Hays Poland sp. z o.o. is an employment agency number 361.
Poznan
NR REF.: 1171755
Join a newly created center, based in Poznań. On the back of successful years, company is growing fast and looking to expand in Poland. The Company is a global supplier of engineered materials and catalysts. We’re looking for person who has strong bias to customer satisfaction, continuous process optimization and strong business acumen.
Your new role:
As a Customer Service Leader EMEA, you will be responsible for setting the strategy for the entire EMEA Customer Service Organization, in alignment with global Supply Chain & Business strategies. As Customer Service Leader you will act as liaison between Business Leaders, Operations, Logistics, Finance, HR, QM & IT and cooperates closely with other regions Customer Service Organizations in streamlining, harmonizing & standardizing processes globally.
Key responsibilities:
- Ensure information flow into the Customer Service Organization in case of changes of businesses rules.
- Represent CS in inter-functional projects with potential impact on CS activities, and act as an interface to other more general global projects (e.g. IT Systems).
- Participate in global Order Fulfillment projects.
- Manage and develop team members, support CS Teams Leaders in conflict situations and all HR related subjects.
- Manage budget control.
- Lead and implement efficiency improvement projects and standardization processes.
Required skills & experience:
- Bachelor’s Degree in Business, Supply Chain or related functions.
- Experience managing change management and process re-engineering.
- Leadership experience in a shared service center environment.
- At least 7 years of experience managing the customer service, sales operations, logistics, or fulfillment operations for a business or channel of business. Manufacturing industry experience preferred – ideally a chemical, pharmaceutical or food industry background.
- Exceptional communication skills both horizontal and vertical within business and organization. Skills include both written and verbal communication abilities.
- Ability to interface with customer and sales / business teams to articulate and represent customer requirements and drive world class customer satisfaction
- Ability to lead the standardization of processes to create a more effective and efficient Customer Service Shared Services organization
- Fluent English
- Strong SAP or related ERP System experience and knowledge.
Additional skills & experience:
- High degree of comfort operating effectively in a complex, matrix and metric driven environment.
- Experience in developing and or starting up a customer service shared service center.
- Experience with large scale cultural change efforts.
- Problem solving and root cause identification skills.
- Six Sigma / Lean experience appreciated.
What you will get in return:
- Chance to grow within fast-growing organization.
- Lucrative salary.
- Contract of employment.
- Life insurance.
- Medical insurance.
Hays Poland sp. z o.o. is an employment agency number 361.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
