Customer Service Front Office - Associate Supply Chain
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Noord-Brabant Netherlands.
- Developing and maintaining good relationships with internal and external customers
- Problem solving to ensure customer satisfaction
- Handling complaints
- Executing track and trace, returns and credit and debit notes on daily basis
- Set-up new customers and performing Customer Master Data entry
- Handle and resolve service/transport issues
- Fluent in Dutch and English (oral and written)
- Fluency in other European languages
- 1+ years experience in Customer Service or Sales
- MS Office
- Computer skills and ERP experience
- Good communication skills
- Problem solving skills
- Experience with issue handling in a Supply Chain environment
Heb je interesse en wil je meer weten over deze functie, reageer dan door op solliciteer te klikken en contact op te nemen met Bram Reulen
The Company
They are committed to unlock the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics.Role Description
You will act as the first point of contact for customers, affiliates and Local Service Providers (LSPs). Order management, administrative tasks, internal and external customer satisfaction will be part of your job.Responsibilities
- Call- and mail handling- Developing and maintaining good relationships with internal and external customers
- Problem solving to ensure customer satisfaction
- Handling complaints
- Executing track and trace, returns and credit and debit notes on daily basis
- Set-up new customers and performing Customer Master Data entry
- Handle and resolve service/transport issues
Requirements
- MBO 4 degree or higher (preferably in Economics, Business Administration, Supply Chain Management or related area)- Fluent in Dutch and English (oral and written)
- Fluency in other European languages
- 1+ years experience in Customer Service or Sales
- MS Office
- Computer skills and ERP experience
- Good communication skills
- Problem solving skills
- Experience with issue handling in a Supply Chain environment
Heb je interesse en wil je meer weten over deze functie, reageer dan door op solliciteer te klikken en contact op te nemen met Bram Reulen
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